[Hiring] Engagement Manager @Pogo Technologies

Role Description

We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role, so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.

• Own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion.
• Run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.
• Be the trusted advisor in the room for clients' strategic questions.
• Partner closely with the GTM team on renewals and expansion.
• Channel client feedback into product and engineering to shape the product roadmap.
• Build playbooks, templates, and repeatable motions to scale the client model.

Qualifications

• 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
• Bonus: Experience in primary consumer research, whether qualitative or quantitative.
• Structured thinker with the ability to frame messy client problems clearly.
• Exceptional communicator with clarity and confidence.
• Genuinely curious about consumers and insights work.
• High-ownership operator who drives engagements proactively.
• Highly organized, able to juggle multiple client engagements simultaneously.
• Low ego and a team player focused on outcomes.
• Fast learner who adapts quickly to new clients, industries, and problem spaces.
• Utilizes AI tools for better research, synthesis, and outputs.

Benefits

• First-of-its-kind role with real scope to build processes and client experiences.
• Engagements with Fortune 500 clients while being closely connected to the team.
• Opportunity to transition from consulting to vertical AI.
• Direct line into product and engineering to influence what is built based on client feedback.
• Flexible schedule with unlimited PTO and a minimum 20 days vacation policy.

Why you might not be excited about us

• This is a high-ownership role; you'll need to define your own lane.
• Managing multiple engagements simultaneously may not suit those who prefer a narrow focus.
• Expectation of more than 9 to 5 hours; flexibility in scheduling is encouraged.