[Hiring] eCommerce Account Strategist @BAO Agency Ltd

Role Description

An Account Strategist is the day-to-day client account owner that takes responsibility for making sure that agreed growth tasks are delivered on time and to the exacting specification required to fulfil their particular requirement / merchant brief.

• Own a number of BAO’s retained Strategic Programme merchants.
• Build strong, value-based relationships with key stakeholders of those merchants.
• Work alongside the roadmap creator (Strategic Director / Head of Merchant Strategy) to help formulate ideas and understand task requirements.
• Liaise with the internal BAO team to scope, progress, and deliver final outcomes.

Qualifications

• Hands-on technical experience with an e-Commerce platform - Shopify, Magento, Big Commerce etc.
• A minimum of 2 years experience working on active eCommerce (in-house or in an agency).
• Strong technology generalist with a positive, problem-solving attitude.
• Experienced communicator who understands how to cultivate and nurture client relations.
• Highly organised, capable of multi-tasking and managing requests from different clients simultaneously.
• Example of previous roles - eCommerce Manager, eCommerce Executive, Project Manager, Digital Account Manager.

Requirements

• Working directly with the Shopify / Shopify Plus platform and partners within the ecosystem.
• Understanding of analytics tools such as Google Analytics with the ability to translate data into meaningful insights.
• Experienced in managing development roadmaps, and an understanding of end-to-end strategies.

Qualities

• Strong communicators - Good communication skills contribute to great customer experiences and quality service.
• Ambitious and tenacious - Ability to work on tricky projects with lots of moving parts.
• Transparent and honest - Uphold standards of transparency, honesty, and doing the right thing.

Benefits

• Highly competitive salary DOE.
• 20 days of annual leave + 8 bank holidays.
• + 1 extra day per year served.
• + 3/4 'BAO Thank You' Days (additional annual leave) each year around the Xmas period.
• Training budget for courses or online training relevant to your role.
• High-spec Apple machine.
• Interesting, high-profile clients.
• No micro-management culture.
• Remote working or office based or a combination of the two - depending on your location.
• Social events throughout the year.
• Clear career progression paths and a structured employee review process.
• Become part of our Carbon Positive workforce - BAO contributes a monthly payment per employee, planting trees around the world on behalf of its team.