[Hiring] Duck Creek Delivery Manager / Account Manager @Navtech, Inc.

Role Description

We are looking for an experienced Duck Creek Delivery Manager / Account Manager to lead end-to-end delivery of Duck Creek projects and manage key client relationships. The role involves overseeing project execution, ensuring on-time and quality delivery, managing stakeholder expectations, and driving account growth through strong partnership and domain expertise.

• Lead delivery of Duck Creek projects (Policy, Billing, Claims, or Integrations) across all phases - from planning to deployment.
• Manage project teams, budgets, timelines, and quality metrics.
• Act as primary client contact for delivery and account management, ensuring high customer satisfaction.
• Identify opportunities for account growth, cross-selling, and up-selling within existing clients.
• Collaborate with technical architects, business analysts, and QA teams to ensure solution alignment with business needs.
• Track delivery risks and implement mitigation plans.
• Ensure compliance with organizational delivery standards and methodologies (Agile/Waterfall).
• Provide regular delivery and financial reporting to senior leadership.

Qualifications

• Strong experience managing Duck Creek Suite implementations (PolicyCenter, BillingCenter, ClaimCenter).
• In-depth understanding of the P & C Insurance domain.
• Proven experience in client relationship management and project governance.
• Excellent communication, leadership, and stakeholder management skills.
• PMP, CSM, or equivalent certification preferred.
• Experience with offshore/onshore delivery models is a plus.

Company Description