[Hiring] Director, Strategic Accounts @Evolent

Role Description

Put your passion where it meets purpose! Evolent attracts some of the brightest minds in health care. Surround yourself with talented, driven colleagues who share a passion for better health outcomes and a more connected care journey. We are hiring for a Director, Strategic Accounts to join our Customer Team. This role is unique as this individual will be working directly with one of Evolent’s largest clients and leading a group of individuals who oversee various aspects of the plan. The Director will have a unique insight into the various idiosyncrasies of the individual markets and be directly and indirectly responsible for their outputs.

Collaboration Opportunities:

• Serve as a consultative partner, helping to identify opportunities for growth within health plan specialty management and Evolent.
• Implement relationship best practices, understand and deliver upon strategic growth opportunities and drive value.
• Effectively communicate and increase satisfaction at all levels of the partner organization.

What You’ll Be Doing:

• Lead and mentor a team that consists of Associate Director and Account Manager level associates, providing ongoing direction, feedback, and support.
• Support an assigned book of business strategically to achieve objectives, including relationship development, growth, retention, and customer objectives.
• Manage risks and develop opportunities associated with current clients.
• Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders.
• Utilize data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Experts (SMEs), both internal and external.
• Possess working knowledge of Evolent products and services and can articulate value proposition for all at a high level.
• Develop best-in-class presentation strategies, narratives, and content to support external meetings with senior stakeholders.
• Lead regular Partnership review meetings for each client, including strategic account planning, relationship mapping, competitive market analysis, and issue management.
• Advocate for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization.
• Aggressively manage all aspects of the contracts with assigned clients and ensure ongoing contract performance through risk management activities.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 5 or more years in client or account management leadership roles.
• 5+ years broad-based Health Plan experience.
• Ability to find creative solutions in an ever-changing and growing environment.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including at the C-level.
• Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity.
• Travel: 40% within the US and US Territories.

Requirements

• High speed internet over 10 Mbps.
• Ability to plug in directly to the home internet router for all call center employees.

Benefits

• Comprehensive benefits including health insurance benefits.

Company Description

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

If you need reasonable accommodation to access the information provided on this website, please contact [email protected] for further assistance.

The expected base salary/wage range for this position is $120,000-130,000. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals.