[Hiring] Director, Provider Relations @Navitus Health Solutions, LLC

Role Description

Due to growth, we are adding a Director, Provider Relations to our team. The Director, Provider Relations is responsible for developing and executing the strategic vision for provider engagement, provider operations, account management, and provider support functions across the Lumicera Direct business. As a key member of the commercial leadership team, this position is accountable for the growth, retention, satisfaction, operational performance, and long-term strategic development of Lumicera Direct provider partnerships. The Director leads through subordinate managers responsible for account management, inside sales, provider support operations, and provider engagement functions, while partnering closely with the Director, Provider Sales and VP, Sales to shape market strategy, establish organizational priorities, drive provider adoption and retention initiatives, and develop scalable processes that support sustainable growth.

Responsibilities

• Develop and execute the provider relations strategy for Lumicera Direct, ensuring alignment with enterprise growth objectives, market expansion initiatives, provider engagement priorities, and organizational business goals.
• Serve as the strategic leader responsible for defining the vision, priorities, and operating model for provider relations, account management, provider support, and provider engagement functions across Lumicera Direct.
• Partner with the VP, Sales and Director, Provider Sales to develop and implement strategic initiatives that drive provider growth, referral expansion, account retention, and long-term business performance.
• Serve as Executive Sponsor for key provider organizations, physician-owned clinics, health systems, and strategic provider partnerships to support implementation, growth, and long-term relationship management.
• Establish and maintain executive-level relationships with physician executives, practice owners, health system leadership, and key decision-makers to strengthen strategic partnerships and support organizational objectives.
• Lead executive business reviews with provider organizations to assess performance, identify opportunities, address challenges, and align future growth initiatives.
• Develop and oversee provider feedback channels that capture provider insights, operational concerns, market trends, and growth opportunities while ensuring actionable recommendations are communicated to executive leadership.
• Act as the primary executive liaison between provider organizations and Lumicera leadership, ensuring provider perspectives are incorporated into strategic planning and decision-making processes.
• Identify, evaluate, and develop growth opportunities that increase provider engagement, referral capture, service adoption, revenue generation, and market share.
• Analyze provider performance metrics, referral trends, market dynamics, and business intelligence to recommend strategies that improve account growth and organizational performance.
• Collaborate with pharmacy operations, clinical services, implementation teams, patient support services, and sales leadership to ensure consistent provider experience and effective execution of strategic initiatives.
• Develop and maintain CRM vendor relations and support vendor selection activities.
• Own departmental budgeting, workforce planning, resource allocation, and operational investment decisions to ensure organizational objectives are achieved efficiently and effectively.
• Drive continuous improvement efforts focused on provider satisfaction, operational efficiency, referral conversion, service excellence, and business performance.
• Provide executive-level reporting, market intelligence, provider insights, growth recommendations, and organizational performance updates to the Vice President, Sales and executive leadership team.
• Serve as a pharmacist subject matter expert for specialty pharmacy services, provider engagement, referral management, patient access programs, and provider operational workflows.
• Represent Lumicera Health Services at provider meetings, executive forums, industry conferences, trade associations, and strategic partnership discussions.
• Travel up to 40% of the time for provider meetings, executive business reviews, leadership meetings, and industry events.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Pharmacy or PharmD degree required.
• MBA, MHA, or Master's degree in Business, Healthcare Administration, or a related field preferred.
• Current, unrestricted licensure as a Registered Pharmacist in the state of residence, or the ability to gain reciprocity within 4 months, may be required based on state of residence laws or client contracts.
• Advanced training or professional development in healthcare leadership, provider relations, or business strategy preferred.
• 8+ years of progressive experience in specialty pharmacy, healthcare services, provider relations, account management, provider engagement, pharmaceutical sales, healthcare business development, or related healthcare leadership roles required.
• 5+ years of leadership experience managing leaders of others, multiple business functions, and provider-facing teams in a healthcare environment required.
• 3+ years of sales leadership, leading sales teams and sales strategy required.
• Experience in growth, market expansion, account retention, referral development, and revenue-generating initiatives required.
• Experience working with executive leaders to develop and execute strategic business plans, operational initiatives, and organizational growth strategies required.
• Strong understanding of specialty pharmacy operations, provider workflows, referral management processes, reimbursement models, patient access programs, and healthcare delivery systems required.
• Experience utilizing CRM platforms, analytics, forecasting tools, and business intelligence reporting to drive decision-making and operational performance required.
• Proven success influencing executive stakeholders and translating provider insights into strategic business recommendations and organizational improvements required.
• Established relationships within specialty pharmacy, provider organizations, health systems, physician practices, and healthcare industry networks preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750!