[Hiring] Director Partnership Success @Ensemble Health Partners

Role Description

The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations. Position is responsible for <$1B net revenue or <5 facilities under management.

• Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas.
• Identifies gaps in client support or performance and proposes solutions to drive improvement.
• Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results.
• Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development.
• Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements.
• Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
• Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Qualifications

• Experience within Front‑End, Middle Revenue Cycle (e.g., CDI, Utilization Management, Physician Advisory, Coding), and/or Back‑End Revenue Cycle Operations.
• Demonstrated ability to understand operational workflows and objectives while extracting insights and improvement opportunities from underlying data.
• Strong communication skills with the ability to clearly articulate trends, issues, and recommendations to operational leaders and executive stakeholders.
• Experience in client‑facing or stakeholder‑facing roles.
• Technical capabilities such as Power BI, SQL, and/or Python are preferred.

Requirements

• Up to 25% travel required.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Investment in professional development with opportunities for professional certification relevant to their field and tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.