[Hiring] Director of Member Services South and Central America @Relais & Châteaux

Role Description

This position offers location flexibility and can be based in New York City, Las Vegas, Dallas, Houston, Miami, or Atlanta. The Director works for the Member Services team reporting to the International Director of Member Services. The key objective of this role is to ensure that every member of the delegation (region) is maximizing membership benefits. The Delegation Director is the main point of contact for members in the delegation, a key source of information and in charge of ensuring members are aware of and using all tools and services available to them. The Delegation Director must ensure the implementation of global initiatives with an understanding of regional needs.

• Membership benefits support:
• Perfectly understand each member needs and expectations from Relais & Châteaux.
• Optimize member use of all services to enhance their return on investment.
• Regularly share the needs of the delegation with HQ to ensure all services are relevant and attuned for each region.
• Propose and implement an annual action plan and budget for the delegation, subject to coordination with the International Director of Member Services and the Delegate.
• Organize all regional meetings such as Delegation meetings, Chefs meetings, Steering Committee (where relevant).
• Supervise the training activities: R&C Induction, technical training (Synxis, …).
• Work closely with the network team on prospection, in line with the defined international development plan and the integration of new members.
• Ensure HR services: recruitment support depending on the needs of the members; partnerships with key hospitality Universities and schools to present the brand.
• Work closely with the partnerships team to enhance existing global relationships and leverage them for the region and prospect new partners suitable for the brand/ delegation.
• Produce editorial content concerning the members of the delegation and cooperation with the Publications Department at the Head Office in view of the different publications (i.e. Print, photo library, …).
• Support the implementation of local promotional events included in the annual action plan.
• Support the press and social media office to increase brand awareness with the Director of the Communication department and International Director of Member Services.
• Proof read regional language communications and marketing material when needed.
• Organize showcases or brand events when relevant.
• Represent Relais & Châteaux at various events to increase brand awareness.
• Prepare and send monthly e-newsletter to the delegation.
• Submit bi-weekly updates to the International Director of Member Services and the Delegate.

Qualifications

• Minimum 8 years of hospitality/ tourism experience - Luxury Hospitality industry preferred.
• Excellent interpersonal, communications, business and service skills; the ability to build proficient relationships with clients.
• Leadership, excellent presentation skills.
• Confident individual who is able to see multiple perspectives.
• Very organized person with excellent time management and project management skills; the ability to multi-task.
• Autonomous work who is a self-motivator with the ability to work independently and as a team player.
• Problem-solving aptitude.
• Spanish and perfect English.
• Home office based position; driving licence required.
• Must be willing to travel at least 30% of the time (50% first year).

Benefits

• Own and lead an entire region with true decision‑making authority and autonomy.
• This role blends strategy, creativity, sales, and business development, with a clear objective: driving member satisfaction and maximizing value.
• You will collaborate with a wide range of stakeholders across a fast‑growing market, travel throughout Latin America, and represent a globally recognized ultra‑luxury brand with an exceptional international footprint, including Michelin‑starred restaurants.
• Joining Relais & Châteaux means working for a purpose‑driven brand built on strong values, within a stimulating professional environment and an international network renowned for excellence.
• Our employees benefit from dedicated perks designed to promote well‑being, engagement, and inspiration.
• Access to special offers from carefully selected partners in the areas of lifestyle, wellness, and gastronomy.
• A people‑centered, high‑standard, and supportive work environment that encourages both professional and personal development.