[Hiring] Director of Customer Success @Movn Health

Role Description

We're looking for a Director of Customer Success who is equal parts relationship-builder and revenue orchestrator. This is not a passive account management role — you'll be the person who turns satisfied partners into enthusiastic referral champions, and who brings the right intelligence back into the organization to unlock growth across payer contracting, new business lines, and marketing.

You'll work in close partnership with the CEO on revenue strategy, serving as the connective tissue between our clinical outcomes and the provider and payer partners who refer patients to us. You'll be on the road regularly — meeting cardiologists, practice managers, and hospital administrators — with a particular focus on the Northeast corridor and Mid-Atlantic, while covering national accounts as the business scales.

You'll own the full post-sale lifecycle:

• Onboarding
• Engagement
• Referral growth
• Renewals
• Expansion

You'll also be expected to deliberately pursue a measured volume of new logo opportunities — particularly where your existing relationships open doors. And critically, you'll serve as the eyes and ears of the field - bringing partner intel back to payer contracting, ops, and marketing and bringing new changes to help the whole revenue engine move faster.

Qualifications

• 7–10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management
• Demonstrated success growing a book of business ≥$2M through referrals, renewals, and account expansion
• Experience navigating hospital systems, cardiology groups, and payer-provider dynamics
• Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders
• Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred
• Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus
• Comfortable with ~50% travel, including frequent in-person visits to partner sites
• Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred

Requirements

• Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships — nationally, with depth in the Northeast and Mid-Atlantic
• Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement
• Activate new provider groups under existing payer agreements
• Activate payer partnerships in regions to maximize company impact
• Serve as a cross-functional intelligence hub — bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion
• Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team
• Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function — with the expectation of building and leading a team as volume grows
• Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives
• Turn top-performing partners into active referral advocates and case study participants

Benefits

• Medical, dental, and vision insurance — fully or 90% employer-paid
• Unlimited PTO
• All business travel reimbursed
• Home office stipend
• Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff