[Hiring] Director of Client Success @Loopback Analytics

Role Description

Loopback is seeking a customer-centric problem solver to lead strategic engagement and develop long-term, enterprise-wide partnerships with Life Science clients. As a Director of Client Success, you will:

• Own a portfolio of high-value Life Science accounts and be accountable for retention, growth, and account health.
• Operate as a strategic partner to commercial, medical, and HEOR stakeholders while also being willing to dive into details and work directly with internal teams.
• Connect data, product capabilities, and client strategy to define and execute account plans that drive measurable business outcomes for our clients and for Loopback.
• Drive initiatives to create and operationalize scalable go-to-market and client management processes.

You will play a crucial role in driving customer success by ensuring continued satisfaction, fostering strong relationships at multiple levels of the client organization, and systematically identifying opportunities for expansion.

Key Responsibilities

• Oversee onboarding to ensure a seamless transition to Loopback’s solutions.
• Help clients use Loopback data, analytics, and tools to achieve clinical, commercial, and access objectives.
• Build and maintain strong, long-lasting relationships; act as primary point of contact and internal advocate.
• Serve as a trusted advisor by understanding customer goals and constraints, and providing tailored solutions.
• Build and manage structured account plans with clear objectives, success metrics, and growth opportunities.
• Identify, qualify, and prioritize expansion opportunities and partner with Sales to close them.
• Synthesize complex analytics into clear, compelling narratives and recommendations for senior stakeholders.
• Collaborate with sales, marketing, product, operations, and engineering teams to align client strategies and objectives with Loopback’s roadmap.
• Develop scalable processes, playbooks, and documentation that enable consistent, high-quality client delivery and drive team efficiency across the customer lifecycle.

Qualifications

• B.A. or B.S. (preferred disciplines: biological sciences, engineering, biostatistics, health economics, or similar).
• 5+ years in client-facing roles with increasing responsibility delivering products and services into Life Science organizations.
• Experience working with cross-functional teams in real-world data, HEOR, market access, or medical affairs.
• Proven success managing complex, multi-stakeholder projects and account portfolios.
• Advanced degrees such as an MBA, MPH, or PhD related to healthcare, business, or life sciences are a plus.

Skills & Attributes

• Strong business acumen and understanding of how data and services create value for Life Science clients.
• Strong analytical and problem-solving skills; able to dig into data and dashboards, pressure-test analyses with analytics, and distill complex findings into executive-ready recommendations.
• Excellent communication skills; able to translate analytical work into clear, action-oriented narratives.
• Highly organized, with the ability to manage multiple client priorities and deadlines.
• Flexible, proactive, and energized by a fast-paced, evolving environment.
• Ability and willingness to travel to in-person client engagements.

Requirements

• This employer will not sponsor applicants for employment visa status (e.g., H1-B) for this position.
• All applicants must be currently authorized to work in the United States on a full-time basis.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.