[Hiring] Director of Client Success @INPUT 1 LLC
Director of Client Success @INPUT 1 LLC
Account Management
Salary usd 150,000 - 1..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type other
Posted 5d ago

[Hiring] Director of Client Success @INPUT 1 LLC

5d ago - INPUT 1 LLC is hiring a remote Director of Client Success. ๐Ÿ’ธ Salary: usd 150,000 - 180,000 per year ๐Ÿ“Location: USA

Role Description

Weโ€™re looking for a strategic and hands-on Director of Client Success to lead and evolve our Client Success function. This is a high-impact leadership role responsible for shaping our client partnerships from onboarding through long-term growth.

Youโ€™ll lead a team, strengthen executive-level client relationships, and help transform our approach from reactive support to proactive, growth-focused client success. If you thrive at the intersection of strategy, operations, and relationship management and enjoy building teams while staying close to the work, this role is for you.

What Youโ€™ll Do

  • Lead & Evolve the Client Success Function
    • Lead, coach, and develop a team of Client Experience Managers into proactive Client Success Managers
    • Establish clear KPIs, workflows, and performance expectations
    • Build a culture rooted in accountability, client advocacy, and continuous improvement
    • Identify skill gaps and implement training to strengthen business, product, and operational expertise
  • Own Client Relationships & Growth
    • Build and maintain strong executive-level relationships across key clients
    • Act as an escalation point for complex client and operational challenges
    • Shift the team toward proactive strategies focused on retention, optimization, and growth
    • Partner with clients to improve workflows, increase product adoption, and expand services
    • Lead strategic business reviews and drive long-term partnership success
  • Drive Seamless Onboarding & Implementation
    • Oversee the transition of new clients from Sales to Operations
    • Lead implementations for new clients, products, and programs
    • Ensure timelines, expectations, and deliverables are clearly defined and met
    • Identify and resolve gaps in processes, communication, and execution
    • Deliver a best-in-class onboarding experience that builds trust from day one
  • Collaborate Cross-Functionally
    • Serve as the bridge between Clients, Sales, Product, Operations, and Technology
    • Improve communication, alignment, and service delivery across teams
    • Help prioritize scalable improvements that enhance both client experience and internal efficiency
  • Deliver Operational & Strategic Impact
    • Define and track KPIs across client satisfaction, retention, onboarding, and performance
    • Analyze trends and data to uncover opportunities for improvement
    • Present insights and recommendations to executive leadership
    • Contribute to the long-term strategy and evolution of Client Success

What Success Looks Like

  • High client satisfaction and retention across your portfolio
  • A strong, engaged, and evolving Client Success team
  • Smooth, efficient onboarding and implementation experiences
  • Improved cross-functional alignment and reduced escalations
  • Measurable improvements in client experience and operational efficiency

Qualifications

  • Bachelorโ€™s degree or equivalent experience
  • 7โ€“10 years in Client Success, Account Management, Operations, or related roles
  • 3โ€“5+ years leading client-facing teams
  • Experience managing executive-level client relationships and escalations
  • Strong operational mindset with experience in implementations and service delivery
  • Proven ability to lead cross-functional initiatives
  • Analytical, data-driven, and comfortable with KPIs and reporting

Preferred

  • Experience in SaaS, Insurance Technology, Premium Finance, Payments, or Financial Services
  • Background in process improvement or scaling operations
  • Familiarity with CRM and workflow systems

How You Work

  • Strategic thinker who isnโ€™t afraid to roll up their sleeves
  • Strong communicator who can influence at all levels
  • Problem-solver who thrives in fast-paced, evolving environments
  • Leader who develops people and builds high-performing teams

Our Values

At Input 1, how we work matters just as much as what we achieve. We value: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion.

Additional Information

Input 1 is a dynamic organization, and responsibilities may evolve based on business needs. We are committed to providing reasonable accommodations in accordance with applicable laws.

Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Director of Client Success @INPUT 1 LLC
Account Management
Salary usd 150,000 - 1..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type other
Posted 5d ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
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