[Hiring] Director of Client Services @LifeLabs Learning

Role Description

LifeLabs Learning is seeking a Director of Client Services to set our client service strategy, lead our Client Services functions, and ensure our most strategic client partnerships achieve their intended outcomes. You will report to the Head of Operations and will build the standards, people capabilities, and cross-functional operating practices that create a consistent post-sale experience, protect program economics, and support rebooking and expansion. The Director also partners with Sales on complex pre-sale solution design, ensuring proposed programs are credible, feasible, and positioned for successful delivery. The Director serves as a senior relationship and escalation partner on selected strategic accounts. You will sit at the intersection of Sales, Product, and Facilitation, bringing technical, commercial, and learning design judgment into the sales process before a deal closes, and people leadership to the teams that deliver on it after. This is a fully remote position with flexibility on candidate location.

Qualifications

• 7+ years of experience in B2B professional services, learning and development, or a comparable services-based environment.
• Demonstrated expertise setting client service strategy, navigating complex post-sale engagements, managing account risk, and driving strong client outcomes.
• At least 5 years directly managing a team, owning performance, coaching, and career development for your direct reports.
• Comfort partnering credibly with commercial (Sales), delivery (Product/Facilitation), and client services stakeholders.
• Demonstrated ability to lead through ambiguity, translating both client needs and team performance into concrete outcomes.
• Deep business acumen with the ability to understand organizational transformation and driving behavioral change across multiple departments.

Requirements

• Experience in a B2B professional services or solutions engineering context.
• Experience in Learning and Development consulting.
• Experience owning client relationships or delivery teams in a services-based business.

Benefits

• Medical, dental, and vision insurance.
• Flexible vacation policy.
• 11 federal holidays.
• 2 LifeLabs holidays.
• Kind Fridays.
• CClean Break (Paid Time Off benefit during the last week of the year).
• 401K match.
• Learning Days.
• Health & Wellness benefit.
• And more!