[Hiring] Director of Client Engagement @Anesthesia Dynamics

Role Description

The Director of Client Engagement provides leadership and operational oversight for an assigned portfolio of anesthesia management clients and the Client Engagement team members supporting those relationships. This role is responsible for fostering strong client partnerships, ensuring exceptional service delivery, supporting client retention efforts, and driving operational excellence across assigned accounts. The Director of Client Engagement serves as a senior escalation point for client concerns, service issues, and operational challenges while collaborating closely with executive leadership and cross-functional departments to ensure client expectations are consistently met.

The ideal candidate is an experienced anesthesia operations or anesthesia practice management leader who excels at relationship management, team development, problem-solving, and driving results in a fast-paced healthcare environment.

Essential Responsibilities

• Leadership & Team Development
  • Provide leadership, coaching, mentorship, and performance management for assigned Client Relationship Managers and Practice Managers.
  • Establish clear expectations, goals, and priorities for team members.
  • Support employee development, succession planning, and career growth opportunities.
  • Foster a culture of accountability, collaboration, responsiveness, and client service excellence.
  • Conduct regular one-on-one meetings and performance discussions with direct reports.
• Client Relationship Management
  • Maintain strong relationships with executive-level client stakeholders.
  • Serve as a senior escalation point for significant client concerns, service issues, and relationship challenges.
  • Partner with Client Relationship Managers and Practice Managers to proactively identify and address client needs.
  • Support client retention through timely issue resolution and exceptional service delivery.
  • Participate in client meetings to address operational concerns, strategic initiatives, and service improvement opportunities.
  • Assist with onboarding new clients and supporting successful client transitions.
• Operational Oversight
  • Monitor client performance indicators and service metrics to ensure contractual obligations and client expectations are achieved.
  • Ensure Anesthesia Dynamics is meeting established client service standards, operational goals, and key performance indicators.
  • Identify trends, risks, and opportunities impacting client satisfaction or operational performance.
  • Collaborate with Revenue Cycle, Operations, Credentialing, Provider Recruitment, Compliance, and other departments to resolve client issues and improve outcomes.
  • Promote consistency in processes, communication standards, and service delivery across assigned client accounts.
• Strategic Partnership
  • Partner closely with executive leadership and operational departments to ensure client needs, priorities, and opportunities are effectively communicated and addressed.
  • Provide regular updates regarding client satisfaction, service concerns, operational challenges, and retention risks.
  • Contribute to strategic planning efforts related to client growth, service expansion, and operational improvement.
  • Support business development and acquisition activities by providing operational and client relationship expertise.
  • Participate in organizational discussions regarding client-related priorities and initiatives.

Qualifications

• Required
  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum of seven (7) years of progressive experience in anesthesia practice management, anesthesia operations, anesthesia client services, or a closely related anesthesia management environment.
  • Minimum of three (3) years of leadership experience managing managers, supervisors, or professional-level employees.
  • Demonstrated success managing anesthesia client relationships and resolving complex operational issues.
  • Strong leadership, communication, relationship-building, and conflict-resolution skills.
  • Ability to influence outcomes and collaborate effectively across multiple departments.
  • Meaningful experience supporting anesthesia providers, anesthesia practice operations, and anesthesia management clients.
• Preferred
  • Experience leading remote teams.
  • Experience supporting multi-site healthcare organizations.
  • Knowledge of anesthesia operations, provider staffing, revenue cycle management, practice administration, and client engagement best practices.

Requirements

• Executive presence and professionalism.
• Strong relationship management skills.
• Strategic thinking and sound business judgment.
• Ability to coach, develop, and motivate teams.
• Excellent communication and presentation skills.
• Strong organizational and problem-solving abilities.
• Commitment to delivering exceptional client service.

Agency Notice

Anesthesia Dynamics does not accept unsolicited resumes or candidate submissions from third-party recruiters, staffing agencies, or search firms. Any unsolicited resumes submitted without a signed agreement in place will be considered the property of ADM, and no fees will be paid.

Equal Opportunity Employer

Anesthesia Dynamics is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

E-Verify

Anesthesia Dynamics participates in E-Verify.