[Hiring] Director of Account Management & Client Success @Altus Receivables Managment

Role Description

Altus Commercial Receivables is seeking an experienced and strategic Director of Account Management & Client Success to lead and develop a team of Account Managers responsible for client retention, relationship growth, and overall client success. This executive leadership role oversees the Account Management function and is accountable for driving client satisfaction, strengthening executive-level client relationships, supporting revenue growth, and creating a high-performing, client-focused culture.

This position is not responsible for managing collections operations or recovery teams. Instead, the Director will lead a team of client-facing Account Managers who serve as trusted advisors to our clients, ensuring exceptional service delivery, strategic partnership development, and long-term account success.

The successful candidate will be a proven leader with experience building and developing high-performing client service, account management, customer success, or relationship management teams. They will possess strong business acumen, exceptional communication skills, and demonstrated ability to strengthen client relationships, improve retention, and drive business growth.

Working closely with Executive Leadership, Sales, Operations, and key clients, the Director will help shape client strategy, identify opportunities for growth, and ensure the Account Management team consistently delivers value and results.

Travel up to 25% is required to support client relationships, strategic business reviews, team development initiatives, and company objectives.

This is a remote/telecommute position

Qualifications

• Proven experience leading and developing Account Managers, Client Success Managers, Relationship Managers, Client Services teams, or other client-facing professionals.
• Demonstrated success driving client retention, relationship growth, customer satisfaction, and business performance.
• Experience managing teams responsible for strategic account management and executive-level client relationships.
• Strong understanding of commercial collections, accounts receivable management, client service, and relationship management best practices.
• Experience developing and executing strategies that improve client engagement, retention, and revenue growth.
• Proficiency with Salesforce, business reporting, and data-driven decision-making.
• Exceptional leadership, coaching, communication, presentation, negotiation, and relationship-building skills.
• Strong analytical, strategic thinking, and problem-solving capabilities.
• Ability to travel up to 25%.

Requirements

• Minimum of 10 years of progressive leadership experience within the commercial collections, accounts receivable management, financial services, or related B2B services industry.
• Experience leading Account Management, Client Success, Client Services, or Strategic Account teams within the commercial collections or accounts receivable management industry.
• Experience presenting business reviews and strategic recommendations to executive-level stakeholders.
• Track record of building high-performing teams while improving client retention and revenue growth.

Benefits

• Competitive compensation package with a target total annual compensation range of $200,000-$300,000, based on qualifications, relevant industry experience, and demonstrated leadership success.
• Final compensation will be determined based on the position's approved compensation structure.

Company Description

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.