[Hiring] Director of Account Management @STARLIMS Corporation

Role Description

STARLIMS is hiring a Director, Account Management to lead our global Account Management organization — a team of 8 Account Managers across North America and EMEA — responsible for the health, retention, and growth of our large enterprise install base. This is a hybrid leadership/player-coach role: you will build and run the operating rhythm for the team while personally getting into the field alongside your AMs on the most strategic, complex accounts.

The mandate is twofold:

• Transform the base: Drive the perpetual-to-subscription transformation across our enterprise account base — converting long-tenured, license-based customers to recurring subscription agreements in a way that protects revenue, strengthens relationships, and sets accounts up for long-term growth.
• Expand the base: Grow revenue within existing accounts through increased usage, additional sites/labs, and attach of adjacent STARLIMS products onto the core LIMS footprint.

You will report into sales leadership and partner closely with Sales, Customer Success, Renewals, Product, and Finance to execute this transformation at scale.

Qualifications

• Individual enterprise account management experience with a technical SaaS product.
• 5+ years in a sales/account management leadership role, managing a team against revenue, retention, and/or expansion targets.
• Global/international account experience — comfortable operating across NA and EMEA.
• Demonstrated experience driving commercial model transformation.
• Strong track record of account expansion — usage growth, multi-site rollouts, and/or cross-sell/upsell.
• Strong communication skills — able to operate credibly with technical buyers and C-level stakeholders.
• Grit and a high motor — this role requires sustained energy against a long transformation.
• Structured thinker — able to build repeatable playbooks and operating processes.
• Comfortable with regulated, technical buyers; life sciences, diagnostics, manufacturing, or public health domain experience is a strong plus.
• Proficiency with CRM and forecasting tools (e.g., Salesforce).

Requirements

• Prior experience at a company undergoing a PE-backed transformation or similar high-growth inflection point.
• Experience selling or managing accounts in LIMS, ELN, SDMS, QMS, or adjacent scientific/regulatory informatics software.
• Experience building an account management function from a less mature state.

Benefits

• Flexible location (Hollywood, FL HQ or Remote — NA/EMEA).
• Opportunity to lead a pivotal transformation in a growing company.

Company Description

STARLIMS is a global leader in laboratory information management systems (LIMS), with nearly 40 years of experience helping laboratories in life sciences, manufacturing, public health, and clinical diagnostics manage data, ensure regulatory compliance, and accelerate quality outcomes.

Backed by Turn/River Capital, STARLIMS is investing aggressively in its platform and go-to-market motion.