[Hiring] Director, Client Relations @Plus Relocation

Role Description

What does it take to keep Fortune 500 clients not just satisfied — but genuinely delighted? At Plus Relocation, we've built our reputation on exactly that, and the Director, Client Relations is central to making it happen.

In this role, you'll own a portfolio of high-value client relationships, serving as a trusted advisor and strategic partner to some of the world's leading companies as they navigate the complexities of global mobility. You're not just managing accounts — you're shaping experiences, solving problems before they surface, and building the kind of loyalty that turns clients into long-term partners.

If you thrive on complex challenges, love building relationships at the executive level, and want to do it all within a values-driven culture that actually walks the talk — we'd love to meet you.

Key Responsibilities

• Manage and grow assigned client relationships with a focus on retention, profitability, and service excellence
• Develop strategic plans and best practices that deepen client partnerships and drive measurable outcomes
• Consult with clients and internal teams on global mobility trends, policy changes, and program enhancements
• Design and conduct tailored client business reviews
• Serve as the escalation point for client and relocating employee issues when it matters most
• Partner with the Client Relations team on account management strategies and new opportunities
• Support sales presentations and new client implementations as needed
• Represent Plus in industry forums and professional networks

Qualifications

• Minimum 5 years of experience in account management within the global mobility industry
• Demonstrated ability to manage complex, executive-level client relationships
• Strong consultative and negotiation skills
• Excellent verbal and written communication skills
• Self-starter who works well autonomously and as part of a collaborative team
• Proficiency in Microsoft Office; ability to learn new systems quickly
• College degree preferred or equivalent experience
• CRP and/or GMS certification preferred

Benefits

• This role offers a salary range of $95,000 – $120,000 annually, based on experience and qualifications.
• Annual discretionary profit-sharing bonus
• Paid floating holiday
• 401(k) retirement contributions
• Multiple medical plan options with a significant portion of premiums paid by the company
• Dental and vision coverage
• Health Savings Account (HSA) with employer contributions
• Paid Time Off (PTO) and paid volunteer hours
• Company-paid life, AD&D, short- and long-term disability insurance
• Employee Assistance Program (EAP)
• Wellness incentives and strengths-based development culture
• Flexible remote work

Company Description

We believe work should be meaningful, rewarding, and fun. At Plus, you'll join a values-driven team that's committed to helping our clients — and each other — thrive. We invest in your growth, recognize your contributions, and support you with benefits that go beyond the basics.

Our mission is simple: Deliver Delight. And we live that mission every day — with our clients, our partners, and our team.