[Hiring] Digital Learning Account Manager @Capita

Role Description

We’re looking for a Digital Learning Account Manager to grow existing learning accounts by building strong client relationships and identifying new opportunities. You’ll act as a trusted adviser, shaping scalable digital learning and content solutions that meet client needs and deliver commercial value.

This role is home-based, however there will be the requirement to travel for client meetings – these could be based anywhere in the UK.

What you’ll be doing

• Identify digital learning opportunities with existing and new customers that deliver value for clients and support revenue and margin growth.
• Build trusted relationships with client stakeholders, understanding their priorities and helping shape solutions that meet their learning needs.
• Work closely with sales, proposition, pre-sales and delivery teams to develop high-quality digital learning and content solutions.
• Create and manage account growth plans, maintaining a clear pipeline of opportunities from initial discussion through to successful close.
• Use client feedback, market insight and performance data to inform account strategy and identify new ways to improve our offer.
• Keep account, pipeline and governance information accurate, supporting strong decision-making and a professional client experience.

Qualifications

• Proven sales experience in digital learning environment.
• Experience building and managing relationships with a range of client stakeholders, including the ability to influence and challenge constructively.
• A consultative approach, with the ability to diagnose learning needs and turn them into clear opportunities or briefs.
• Strong commercial awareness, including the ability to assess scope, pricing and margin considerations.
• Understanding of digital learning design and content solutions, with the ability to shape scalable learning propositions.
• Experience working collaboratively across teams to coordinate inputs and deliver aligned outcomes.
• Ability to manage pipeline activity and forecasting with a strong focus on data quality and visibility.

Requirements

• Comfortable developing technical understanding over time, with support, rather than requiring full expertise from day one.
• Leadership experience and line management of Account Management team.

Benefits

• A competitive basic salary up to £72,000 depending on experience.
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• A home-based, UK-wide role offering flexibility in how you work.
• The opportunity to take ownership of account growth, with clear accountability for delivering commercial outcomes.
• Exposure to a broad range of stakeholders, allowing you to build strong client relationships and develop as a trusted adviser.
• The chance to work across learning design, solutions, commercial and delivery teams in a collaborative environment.

Company Description

Capita Learning is a business area that helps organisations build the skills, capability, and confidence their people need to perform and adapt. Bringing together consultancy, managed services, learning design, technology, and delivery expertise, the area creates practical, outcome-focused learning programmes that support real business change. Its work helps customers upskill and reskill their workforce, improve the efficiency and consistency of learning operations, and gain clearer insight into performance, spend, and impact. By connecting learning directly to organisational priorities, Capita Learning helps make workforce development a driver of performance, productivity, and long-term value.