[Hiring] Dealer Relationship Manager @Golden 1 Talent Acquisition Team

Role Description

You are a relationship-focused professional who builds strong partnerships with indirect vehicle dealerships to drive growth, funding volume, and member value. Using data-driven insights and proactive outreach, you identify opportunities to strengthen dealer engagement and improve performance. You deliver exceptional service and measurable results through collaboration, strategic relationship management, and a commitment to excellence.

What You'll Do

• Opportunity Targeting, Data Mining, and Reporting:
  • Analyze funding, approval, and submission trends by dealer to identify performance gaps, untapped opportunities, and areas for growth.
  • Leverage internal reporting tools and external sources (e.g., AutoCount, CUDL) to monitor dealer performance and market share.
  • Monitor funded volume, active dealer counts, and penetration metrics across assigned territories; use insights to prioritize engagement and drive activation among inactive or low-volume dealers.
  • Translate data insights into actionable outreach strategies to drive funded volume and penetration.
  • Provide regular performance updates and recommendations to Lending and management teams to support strategic decisions.
• Dealer Relationship Enhancement:
  • Build and maintain strong, consistent relationships with assigned dealerships, including owners, general managers, finance managers, and key lending contacts.
  • Conduct regular on-site visits, calls, and virtual meetings to ensure engagement, training, and alignment on business goals.
  • Utilize and maintain accurate dealer contact information in the CRM system to support automated marketing, targeted outreach, and consistent communication with assigned dealerships.
  • Promote Golden 1’s lending programs, products, and pricing to maximize dealer utilization and strengthen loyalty.
  • Partner with Operations to ensure seamless communication and efficient processing throughout the loan approval/funding process.
• Interdepartmental Access and Collaboration:
  • Serve as a bridge between dealerships and internal departments—including Lending, Product, and Operations—to ensure collaboration and issue resolution.
  • Provide regular feedback to management on process efficiencies, dealer satisfaction, and program enhancements to continuously improve the dealer experience.
  • Support coordination between internal teams for program launches, pricing adjustments, and member service initiatives.
  • Partner with Home Loans, Consumer Deposits and Business Services Product teams to identify opportunities for expanded relationships within dealership networks, such as employment-based programs, loan placement, or membership drives.
• Preferred Dealer Network Management:
  • Support the identification, development, and management of a preferred dealer network that demonstrates strong partnership performance, member service, and compliance.
  • Ensure selected dealerships consistently provide exceptional experiences to Golden 1 members and align with credit union values.
  • Provide feedback to management on potential additions or removals from the preferred network based on performance and relationship quality.
• Market Insight, Event Planning, and Business Development:
  • Maintain awareness of local market conditions, competitor programs, and regulatory updates impacting indirect lending.
  • Assist in planning and executing relationship-building events (e.g., dealer roundtables, recognition programs, and tournaments).
  • Identify opportunities for joint promotional activities that strengthen Golden 1’s visibility and drive incremental growth.
• Compliance and Operational Excellence:
  • Ensure adherence to all applicable state and federal regulations, including BSA, AML, and fair lending requirements.
  • Maintain accurate and timely dealer records, agreements, and documentation.
  • Demonstrate high professional standards and accountability in representing Golden 1 across the dealer network.

Qualifications

• Bachelor’s Degree in Business Management or Finance. Equivalent work experience may be substituted for the Degree requirement.
• 5+ years performing similar jobs in a financial institution.

Benefits

• Market-competitive and internally equitable total rewards compensation package.
• Comprehensive compensation package.
• Well-being and work-life balance.
• Career development and growth.
• Rewards and recognition.
• Commitment to Diversity, Equity, and Inclusion.