[Hiring] Customer Value Architect III @Mixpanel

Role Description

The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a defined book of accounts. You'll own the adoption and value plan for each account end to end:

• Understanding why the customer bought Mixpanel.
• Tracking whether they're getting the ROI they expected.
• Driving the enablement and product usage that gets them there.

You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and bring a growing point of view on how customers should think about AI in their product workflows. This role suits someone who can own a project end to end and is ready to start extending their influence beyond their own accounts to the wider team.

Responsibilities

• Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure.
• Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.
• Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates.
• Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both.
• Lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how deeply and widely a customer uses Mixpanel.
• Monitor usage and health signals and lead business reviews that surface what's working, deepen adoption, and catch risk early.
• Spot underused features and contracted capabilities, and turn them into clear recommendations for the customer.
• Triage product questions and issues, solving what you can and routing the rest to the right team.
• Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data.
• Coordinate with GTM, Product, and Engineering on escalations, and share what works with the broader Customer Value Architects team.

Qualifications

• Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
• A track record of managing relationships across a range of stakeholders, from business partners to technical teams.
• The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders.
• Experience turning product usage into a clear story about customer outcomes and ROI.
• Comfort building and running adoption plans that tie daily work to a customer's larger goals.
• Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
• A collaborative approach to working across account teams and internal partners to move plans forward.
• Good judgment for prioritizing which accounts and actions need attention first.

Bonus Points For

• Background in product analytics, growth, or data-driven product development.
• Experience in a technical advisory or professional services capacity.
• Familiarity with analytics instrumentation, event tracking, or data tooling.

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
• *please note that benefits and perks for contract positions will vary*