[Hiring] Customer Success – Project Manager @Reputation X

Role Description

This is an account-ownership and delivery role — not a SaaS renewals or support function. You will own a portfolio of client engagements end-to-end: running projects day-to-day, managing budgets, coordinating internal team members and vendors, and driving the outcomes clients hired us for. This role reports directly to the Managing Director.

As we grow, we are looking for a Customer Success Manager to own client relationships end-to-end: keeping projects on track, clients informed, budgets healthy, and our internal and external teams aligned.

What You'll Do

• Client Relationship & Account Management
  • Serve as the main point of contact for an assigned portfolio of clients, building trusted, long-term relationships.
  • Lead client communications — kickoff calls, status updates, strategy reviews, and reporting — primarily over Zoom.
  • Translate client goals into clear project plans and set realistic expectations on timelines and deliverables.
  • Drive retention, satisfaction, and renewals by proactively surfacing wins and addressing concerns before they escalate.
• Project Management
  • Own the planning, execution, and delivery of multiple concurrent client projects, keeping each on scope and on schedule.
  • Use Basecamp to organize tasks, track progress, and keep all stakeholders aligned.
  • Maintain accurate documentation, timelines, and reporting in Google Sheets and Docs.
• Budget Management
  • Manage project budgets, track spend against scope, and flag risks to profitability early.
  • Partner with leadership on scoping, pricing inputs, and resource allocation for each engagement.
• Team & Vendor Coordination
  • Coordinate the work of a small internal team, assigning tasks and ensuring deliverables meet quality standards.
  • Manage external vendors and contractors — briefing them, reviewing output, and holding them to deadlines and budgets.
• Operations & Delivery Improvement
  • Help streamline the delivery side of operations — identify efficiencies and remove friction from how work gets done.
  • Improve and evolve standard operating procedures (SOPs) so delivery is faster, more consistent, and more profitable.
  • Apply technology and AI to improve client outcomes, reduce manual effort, and keep project costs down.
• Tools & Execution
  • Work daily in our proprietary software and AI-assisted tools to plan, execute, and measure reputation campaigns.
  • Use tools such as Ahrefs and other SEO/analytics platforms to inform strategy and report on results.

Qualifications

• 3–5 years in customer success, account management, or project management in a client-facing role, with a proven track record managing multiple client relationships and projects at once.
• Hands-on experience managing project budgets AND coordinating people — internal team members, contractors, or vendors.
• Excellent written and verbal communication, and comfort leading client calls on Zoom every day.
• Highly organized with strong follow-through and the ability to work independently in a fully remote setting.
• Reside in Texas, authorized to work in the U.S., and able to work standard U.S. business hours.
• Able to work professionally and without judgment with clients.

Requirements

• Experience in online reputation management, public relations, digital marketing, SEO, or a related agency environment.
• Familiarity with Ahrefs or similar SEO/analytics tools.
• Exposure to Wikipedia editing standards or content/editorial workflows.
• A process-minded operator who naturally documents SOPs and uses technology and AI to do things better and cheaper.
• Familiarity with Basecamp and Google Workspace (Sheets, Docs).

Benefits

• Total target earnings: $75,000–$90,000 per year (base salary plus performance-based commission), commensurate with experience and performance.
• Work arrangement: Fully remote within Texas, with flexibility and standard U.S. business hours.
• Paid time off: Three weeks per year — and sometimes more — after one year of service, combining vacation and sick leave.
• Health coverage: Company health insurance, with the company contributing toward individual coverage up to a set amount.
• Retirement: 401(k) with a company match.
• Reports to: The Managing Director.

How to Apply

To apply, submit your resume along with your answers to the three questions below. Applications without answers to all three questions will not be considered.

• Describe a client relationship you owned end-to-end. How did you manage the budget, and what did you do when the project went off-scope?
• This role requires working professionally with clients across the full political spectrum, including people you may personally disagree with. Why are you comfortable with that?
• Please also confirm: 'I currently reside in Texas and can work standard U.S. business hours.' (Yes / No)

Learn more about us at www.reputationx.com .

Reputation X is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.