[Hiring] Customer Success Manager @Proof

Role Description

We're looking for a commercially minded Customer Success Manager to own retention and growth across a portfolio of law-firm customers. You'll build executive relationships, spot expansion opportunities, and grow Proof's share of wallet, protecting and growing revenue rather than just keeping the lights on. This is a revenue-accountable role, not a support or onboarding seat, and you'll work closely with Account Executives to turn new logos into long-term, growing partnerships.

• Own retention and growth across your portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet.
• Identify whitespace across offices, attorneys, practice areas, and jurisdictions, and turn it into expansion revenue.
• Build multi-threaded relationships with firm owners, managing partners, and operations leaders, and lead strategic business reviews on outcomes and growth.
• Monitor volume, revenue, and sentiment to catch risk early, and partner with Account Executives to ramp new logos into sustained production.
• Maintain an evidence-based expansion pipeline and portfolio forecast, coordinating escalations while keeping customers and internal teams aligned.

Qualifications

• 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role.
• Track record of turning account insight into qualified, closed expansion revenue, not just retention.
• Ability to build credibility with firm owners and managing partners, not just your day-to-day contact.
• Comfortable traveling 20-25% of the time for onsite customer visits, events, and internal meetings.
• Treat customer success as revenue protection and growth, owning commitments end to end.
• Bonus points: experience with law firms, legal technology, or usage-based/consumption revenue models is a plus.

Requirements

• Full-time, salaried position.
• Compensation: $130,000-$150,000 OTE.

Benefits

• Medical, dental, vision, disability insurance, paid parental leave, and 401(k).
• Paid time off and paid holidays.
• Work-from-home stipend.