[Hiring] Customer Success Manager @Wayvia

Role Description

The Customer Success Manager is responsible for owning a designated book of business and managing the complete customer lifecycle, from onboarding to renewal. This role requires executing at a high level to achieve goals related to retention, growth, and customer satisfaction.

• Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals.
• Lead customer retention initiatives and strategies.
• Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers.
• Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting.
• Create success plans and conduct executive-level quarterly business reviews.
• Build cross-functional relationships at both user and executive levels across multiple internal teams and brands.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company.
• Proven ability to manage and grow a substantial book of business and share best practices with peers.
• Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus.
• Strong multitasking and prioritization skills; ability to manage competing priorities effectively.
• Project Management experience or skills are strongly desired.
• Account planning is a plus.
• Experience with Google Analytics and Digital Marketing are strongly desired.
• Previous experience with performance-based compensation tied to sales/revenue and retention goals.

Benefits

• Wayvia encourages a healthy work-life balance and commitment to employee wellbeing.
• Flexible work-from-home arrangements.
• 401K Match.
• Flexible vacation.
• Medical/Dental/Vision.
• 16 weeks of paid parental leave (US).
• Technical stipend.
• Professional development programs.
• Wellness programs.

Location

This is a remote position open to candidates based in the United States.