[Hiring] Customer Success Director @Stuut

Role Description

The Customer Success Director will own a book of accounts post-sale through renewal and expansion. You are the primary relationship owner: driving adoption, protecting retention, and finding expansion paths tied to the customer's AR outcomes (DSO reduction, cash application accuracy, dispute cycle time).

• Own onboarding through steady-state for an assigned account portfolio.
• Drive product adoption against each customer's stated business outcomes, not feature checklists.
• Run QBRs: outcomes delivered, ROI, expansion opportunities.
• Own renewal forecasting and GRR for your book; flag churn risk early with a clear reason and remediation plan.
• Identify and pursue expansion (upsell, cross-sell across Stuut products) in partnership with Sales.
• Escalate technical or implementation issues to FDE/Support with clear context; stay accountable for resolution from the customer's side.
• Maintain accurate account health data in Vitally.

Qualifications

• 4+ years in Customer Success or Account Management at a B2B SaaS company, ideally fintech or finance-workflow software.
• Track record owning renewal/expansion numbers, not just satisfaction scores.
• Comfortable with ambiguity: this is a growth-stage company building CS process as it scales.
• Financial/AR domain fluency a plus, not required.
• Excellent written and verbal communication; comfortable running exec-level QBRs.

Requirements

• Top-of-market salary and equity package.

Benefits

• Medical, dental & vision insurance coverage for you.
• 401(k) & Match.
• Equity.
• Flexible PTO.
• Parental Leave.