[Hiring] Customer Program Owner @CVS Health

Role Description

Health100 is America's trusted front door to health and care. The Customer Program Owner serves as the strategic and accountable leader for customers using Health100's pharmacy management systems, owning the end-to-end customer journey from onboarding and implementation through ongoing program performance, reporting, and value realization. This role is focused on building long-term, trusted customer partnerships, guiding organizations through operational transformation, and ensuring sustained success, with regular travel to customer sites as a key component of the position.

• Own the Customer Relationship
  • Serves as the primary point of contact for the customer from contract signature through the full life of the engagement.
  • Runs a disciplined governance cadence, including regular working sessions, check-ins, program and implementation plan reviews, and quarterly business reviews.
  • Stays close enough to the customer's business priorities, internal dynamics, and organizational context to anticipate issues before they escalate.
• Lead Program Delivery and Maintain the Customer Record
  • Manages the integrated program plan for the customer, spanning all products they use.
  • Manages change carefully. Leads decisions on when and how new capabilities are activated, balancing customer readiness and operational risk tolerance.
  • Serves as the single source of commitments to the customer: scope, timelines, configurations, SLAs.
  • Partners with various stakeholders to ensure the customer's program documentation is accurate and complete.
• Drive Adoption and Value
  • Holds accountability to outcomes, not just activities. Success means the customer is realizing the value they expected.
  • Works with Customer Insights to track module-level adoption and translate that data into a clear narrative for business reviews and customer conversations.
  • Channels customer feedback and product needs into Health100's structured roadmap and Customer Advisory Board processes, advocating for the customer's priorities through the right channels and framing so they're heard.

Qualifications

• 10+ years of enterprise customer-facing experience in program management, customer success, or account management for large complex accounts.
• Track record of sustained long-term client relationships at senior levels in IT-intensive industries (healthcare, pharmacy, health systems, or analogous).
• Demonstrated ability to coordinate internally across Engineering, Product, and Operations functions without direct authority over them.
• Fluency in enterprise software implementation: release trains, configuration management, change management, SLA accountability.
• Structured communication: can write a program plan, run a business review, present a crisp escalation, and produce written artifacts that outlast the meeting.
• Comfortable managing long-horizon engagements with the ability to hold the long view while managing week-to-week operational detail.

Requirements

• Pharmacy management systems, specialty pharmacy, or pharmacy benefit management (PBM) domain familiarity.
• Experience within a technology or SaaS organization.
• Prior experience in a health system or retail pharmacy operator context.

Education

• Bachelor's degree in business, healthcare administration, information systems, engineering, or a related field, or equivalent professional experience. Master's degree preferred.

Pay Range

The typical pay range for this role is: $100,000.00 - $231,540.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.