[Hiring] Compliance Customer Success Manager @Dili

Role Description

We’re looking for a proactive, detail-oriented Account Manager to help clients successfully manage onboarding and ongoing usage of our AI-powered prevailing wage platform. Prior experience in prevailing wage and apprenticeship/construction is preferred. We provide robust training and ongoing support to ensure your success. This role is perfect for someone eager to learn and grow quickly in a startup environment, with opportunities to advance into leadership roles as we scale.

• Serve as the primary client contact, clearly communicating compliance processes and requirements.
• Manage key activities, including coordinating payroll documentation collection from subcontractors to ensure successful audits.
• Utilize our AI-driven platform to track compliance documentation, monitor client progress, and generate accurate reports for internal and external stakeholders.
• Identify potential compliance risks proactively and collaborate with our internal team to address them effectively.
• Provide thoughtful feedback to enhance platform functionality and user experience.

Qualifications

• 3+ years of experience in detail-oriented, client-facing roles.
• Strong organizational, communication, and multitasking skills.
• An adaptable learner comfortable quickly mastering new software tools.
• Highly dependable and capable of independently managing multiple projects.

• Familiarity with the Davis-Bacon Act (prevailing wage)
• Understanding of labor compliance processes, construction, and other physical industries

Benefits

• Competitive salary and meaningful equity
• Medical, dental, and vision insurance.
• Flexible, remote-friendly work environment
• Career growth opportunities including potential leadership roles