[Hiring] Commercial Lines, Account Manager @NFP Corp

Role Description

This is a full-time, exempt, support position assisting the Account Team in the management of the existing Book of business OB with emphasis in full retention responsibility. The primary function of this position is to provide quality service to clients and cross-sell/account-round within the existing book of business!

Location: This is a full-time position, ideally working hybrid from either our Charlotte, NC office. We will consider a remote option for well-experienced Commercial Lines candidates able to work on an EST schedule. Working remotely requires a private area to safeguard company equipment and communications. Ensure your internet is reliable and high-speed. Be available and attentive online. Limit personal distractions during your work hours.

What the day will look like:

• Give the most prompt, accurate, and courteous service that customers have ever received…anywhere.
• Increase revenue by rounding out commercial lines accounts.
• Negotiate pricing and coverage terms in the client’s best interest.
• Develop relationships that lead to new business sales.

How this opportunity is different:

The Account Manager (AM) will be the day-to-day liaison between the insurance company and designated middle-market accounts. You will manage and control client connections in collaboration with Producers and/or Account Executives. Daily servicing of clients will include:

• Contract analysis
• Coverage and exposure analysis
• Endorsement activity
• Routine coverage and billing questions
• Problem-solving
• Renewal control
• Preparation of quotes/proposals
• Binding coverage
• Claim reporting and follow-up

Qualifications

• Property and casualty insurance license upon hire is required.
• At least 2 years of experience in commercial lines insurance, with an understanding of underwriting, coverage and rate analysis.
• In-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters.
• Strong written and verbal communication skills.
• Ability to prioritize and self-manage workload.
• Proficiency in Microsoft Word and Excel.
• EPIC experience is preferred, but will consider other agency management system experience.

Requirements

• When working from home, maintain a private workspace to secure company equipment and correspondence.
• Maintain high-speed internet, be present and responsive online, and minimize personal interruptions during your work shift.
• For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Benefits

• A comprehensive package of benefits for full-time and regular part-time colleagues, including:
• 401(k) savings plan with employer contributions
• Employee stock purchase plan
• Medical, dental and vision insurance
• Paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• Paid sick leave as provided under state and local paid sick leave laws
• Short-term disability and optional long-term disability
• Health savings account
• Employee and dependent life insurance and supplemental life and AD&D insurance
• Adoption assistance and tuition assistance
• Employee assistance program that includes free counseling sessions