[Hiring] Commercial Lines Account Manager @Alera Group

Role Description

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.

Responsibilities

• Client Partnership & Risk Strategy
  • Provide day‑to‑day servicing for assigned commercial client accounts
  • Build and maintain strong long‑term client relationships through proactive communication
  • Deliver a consistently high level of customer service to internal and external clients
• Operational Excellence
  • Coordinate with the Commercial Sales team to service commercial accounts, including:
    • New business placement
    • Renewals
    • Endorsements
    • Cancellations
    • Audits
    • Billing and financing
    • Certificates, schedules of insurance, EPI, and auto ID cards
    • Payments and customer inquiries
  • Address client concerns promptly and involve appropriate internal partners as needed
  • Notify leadership of significant issues and actions taken to resolve them
  • Ensure all work complies with insurance laws, company policies, and established procedures
• Strategic Contribution
  • Support retention and account stability through accurate execution and responsive service
  • Collaborate with internal teams to ensure seamless account handling and client satisfaction

Qualifications

• Required
  • High school diploma or GED
  • 5+ years of industry‑related insurance experience
  • Active Property & Casualty insurance license
  • Strong working knowledge of commercial insurance practices and regulations
  • Proficiency in Microsoft Office products
  • Strong verbal and written communication skills
  • Ability to work independently while collaborating with a team
• Preferred
  • Commercial Lines experience
  • Experience working in Applied Epic or similar agency management systems
• Core Competencies
  • Detail orientation and accuracy
  • Accountability and follow‑through
  • Client‑first mindset
  • Professional communication
  • Organization and time management
  • Problem‑solving and sound judgment

Requirements

• Compensation: Hourly range: $28 – $43 per hour
• This position may require:
  • Active Property and Casualty License
  • Ability to obtain required licensure within agreed upon timeline after hire
  • Ongoing continuing education to maintain active status

Benefits

• Alera Group offers comprehensive benefits including:
  • Medical, dental, vision, life and disability coverage
  • 401(k)
  • Generous PTO
  • And more

Work Model

• This role is Remote

Professional Development

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities