[Hiring] Commercial Account Manager @120Water

Role Description

You own a book of commercial accounts: mid-sized utilities and municipalities. Your responsibility is to retain every one of them, present new offerings, and make sure the people running water programs at those utilities are getting measurable value from the platform.

• This is a full account ownership role.
• Customers span a wide range, from a single operator who needs additional support to a funded program with a champion who wants to build inside the platform.
• You need to recognize which customer you are working with, meet them where they are, and position the right next step.
• You will carry both a renewal target and an expansion target, and you will be expected to forecast each one accurately.
• You will partner closely with Customer Success, Onboarding, Product, Support, and Finance.
• A meaningful part of this job is making sure customers get the full value of what they purchased.
• We run this team with a high degree of transparency.

How you'll spend your time

• Most of your week is spent with customers or preparing to be.
• Customer conversations: Renewal planning, program check-ins, business reviews, discovery for new products, and ensuring projects are on track.
• Renewals: Every account in your book has a renewal date. You know it, you have a plan for it, and you start early.
• Expansion: Identifying the next program or product that fits.
• Forecasting and pipeline hygiene: HubSpot is the system of record.
• Internal coordination: Engaging onboarding, support, and product on behalf of your customers.
• Team rhythm: A weekly 1:1 with your manager, a monthly review of goals and results, a weekly pipeline update, and a team meeting focused on what is working.

What you'll do

• Own retention and growth for a portfolio of commercial accounts.
• Build and maintain account plans for your most strategic customers.
• Drive renewals early.
• Identify and close expansion.
• Forecast accurately.
• Create advocates and represent the commercial customer internally.
• Understand the regulatory environment your customers operate in.

Qualifications

• 5+ years in account management, customer success, or quota-carrying sales.
• Equivalent experience in the water or utility industry.
• A track record of managing customers and accounts, with results you can walk us through.
• Strong organization across a large book.
• Clear, direct communication with customers and colleagues.
• Curiosity: You ask why, you learn how customers actually run their programs, and you keep building industry knowledge.

Nice to have

• Experience selling to water utilities, municipalities, or other public sector customers.
• HubSpot experience.
• Comfort presenting at conferences or industry events.