[Hiring] Collections Account Manager @Clipboard

Role Description

The Collections Account Manager (CAM) role is a critical role on the Billing team here at Clipboard, ensuring the successful management of billing processes for our biggest and most valuable workplace customers. You will be a vital resource for workplaces, resolving billing issues, maintaining accurate invoicing, and managing financial relationships. Your responsibilities include:

• Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
• Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them.
• Navigating negotiations and evaluating tradeoffs between risk mitigation and growth potential when making decisions.
• Resolving customer invoice disputes and other billing-related issues.
• Managing customer payments and remittances.
• Building trust with providers and healthcare executives through strong financial acumen.
• Clearly articulating the billing processes and educating stakeholders on invoicing procedures.
• Gathering and relaying feedback to improve billing systems and processes.
• Collaborating with internal teams to execute billing-related initiatives and trials.

Qualifications

• Extreme ownership: Take full responsibility for managing billing issues and solutions.
• Curiosity: Investigate and understand the root cause of billing problems to identify the best solution.
• Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.
• Adaptability: Thrive in a fast-paced, evolving market.

Requirements

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset for clear communication.
• A quiet, distraction-free workspace.
• Stable power and internet connectivity.

Benefits

• Competitive pay
• Unlimited PTO
• Fully remote
• Opportunity to make a significant impact with healthcare customers

Hiring Plan

• Application
• Case Study
• Interview 1
• Interview 2
• Offer!