[Hiring] Clinical Account Executive I @MedImpact Healthcare Systems, Inc.

Role Description

The Clinical Account Executive is responsible for the strategic management of client relationships, focusing on implementing, overseeing, and optimizing clinical programs and services that are part of the PBM offerings. This role supports the client's clinical strategy and ensures alignment with company goals.

Candidate must have Medicare Part D experience.

Essential Duties and Responsibilities

• Client Relationship Management:
  • Build and nurture strong, long-term relationships with healthcare clients to ensure satisfaction and retention.
  • Serve as the primary clinical point of contact for assigned accounts.
  • Conduct regular client meetings to review clinical program performance and outcomes.
• Clinical Program Implementation/Support:
  • Provide expert clinical guidance and support to clients.
  • Lead the implementation of clinical programs and initiatives tailored to client needs.
  • Ensure seamless integration of clinical services with client operations.
  • Monitor and report on the effectiveness of clinical interventions.
• Consultation and Strategy Development:
  • Collaborate with clients to develop and implement clinical strategies and programs.
  • Provide expert advice on clinical trends, formulary management, and drug utilization.
  • Work with internal stakeholders to customize solutions for clients.
  • Keep clients informed about industry trends and innovations.
• Data Analysis and Reporting:
  • Analyze clinical data to identify trends, opportunities, and areas for improvement.
  • Prepare and present detailed reports on clinical performance and cost savings.
  • Utilize data to help clients achieve their healthcare objectives and financial targets.
• Compliance and Risk Management:
  • Ensure compliance with relevant regulatory requirements and company policies.
• Cross-functional Collaboration:
  • Work closely with internal teams, including operational, sales, and account management, to ensure cohesive service delivery.
  • Support the development of marketing materials and proposals for new client opportunities.
  • Facilitate communication and collaboration between clinical and non-clinical teams.
• Other duties as assigned.

Supervisory Responsibilities

• No supervisory responsibilities.

Client Responsibilities

• This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
• One must be able to:
  • Manage difficult or emotional client situations.
  • Respond promptly to client needs.
  • Solicit client feedback to improve service.
  • Respond to requests for service and assistance from clients.
  • Meet commitments to clients.

Qualifications

• PharmD and 3+ years’ experience or equivalent combination of education and experience, and 1 year of SME in respective areas.
• Knowledge of Microsoft Office Suite and a working knowledge of Excel and relational databases.
• Familiarity with SalesForce.
• Current, active, and valid registered Pharmacist License, without restrictions, in any state.
• May require licensure in a specific state, as required.

Requirements

• Strong analytical and problem-solving capabilities.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Knowledge of PBM operations, drug formulary systems, and healthcare regulations.
• Ability to deal with nonverbal symbolism in its most difficult phases.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Benefits

• Medical / Dental / Vision / Wellness Programs.
• Paid Time Off / Company Paid Holidays.
• Incentive Compensation.
• 401K with Company match.
• Life and Disability Insurance.
• Tuition Reimbursement.
• Employee Referral Bonus.

Company Description

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.