[Hiring] Client Training Manager @TLA Tech

Role Description

We are seeking a Client Training Manager to join our training department. In this role, you own the training relationship for Syllo's largest accounts, delivering white-glove service that directly shapes retention and expansion. You design and execute account-specific learning programs, maintain dedicated client portals, and translate usage data into actionable insights for clients. This is a senior individual contributor role at the intersection of instructional expertise and legal domain knowledge.

• Own the end-to-end training relationship for a defined book of Syllo's largest accounts, serving as the primary training point of contact for each.
• Conduct learning needs assessments with client stakeholders to design account-specific curricula that reflect actual workflow and role requirements.
• Deliver live and asynchronous training sessions tailored to each account's use cases, skill levels, and Syllo configuration.
• Build and maintain a dedicated client portal for each account, ensuring content is current, organized, and accessible to the right users.
• Produce monthly and quarterly learning analytics reports for clients.
• Collaborate with the Instructional Designer to ensure LMS modules reflect your accounts’ needs and with subject matter expert training leads to ensure curriculum development reflects latest workflows.
• Capture client feedback and surface recurring pain points or feature gaps to the product and client account teams.

Qualifications

• 5+ years of experience in customer-facing training, customer success, litigation, or account management, preferably in legal tech or a law firm.
• Deep familiarity with legal workflows, litigation, and eDiscovery – JD preferred.
• Demonstrated ability to manage complex client relationships at the enterprise level, including senior stakeholders at law firms or in-house legal teams.
• Experience designing and delivering training programs tailored to distinct audience segments.
• Comfort working with learning analytics platforms and translating data into client-facing narratives.
• Experience with LMS platforms and client portal tools.
• Strong project management skills and a track record of managing multiple accounts simultaneously without dropping commitments.

Requirements

• Accountability: you follow through on commitments on your accounts.
• Client focus: you think about what the client needs before they ask, and you design programs that reflect that.
• Communication: you speak clearly to internal and external stakeholders.
• Judgment: you know when to escalate a client concern and when to solve it yourself.
• Adaptability: you tailor your approach to the account, not the other way around.

Benefits

• Compensation will be negotiated based on your qualifications and experience, with a salary range of $130K – $160K, with potential for a higher range for exceptional candidates.
• Total compensation package includes equity and benefits.

Company Description

Syllo is a software company in the legal space that offers an AI-powered litigation workspace that enables lawyers to safely harness the power of language models. After spending years developing our cloud-based application, Syllo's platform is now used by a wide range of legal professionals — from the largest law firms in the world to the most prestigious law schools. We are a lean, fast-moving, and multi-disciplinary company led by exceptional lawyers and engineers. We hold each other accountable to achieve ambitious goals in a timely way while treating one another with respect and understanding.