[Hiring] Client Success Specialist @Questex

Role Description

Questex is seeking a Client Success Specialist with excellent people and time management skills, copy writing capabilities, and project management experience. The ideal candidate must have the capacity to plan/manage a range of multiple projects and work closely with sales and clients for program delivery. The Client Success Specialist manages a variety of client programs from advertising campaigns to content delivery aimed at a wide audience to connect buyers and sellers.

As our Client Success Specialist, you’ll support Questex’s success by:

• Own and support all pre- and post-launch responsibilities, interfacing with multiple departments across Questex, to meet our client’s business objectives, including:
• Day-to-day management of advertising campaigns, which includes trafficking, targeting, pacing, optimization, and reporting.
• Responsible to create custom promotional plans and share content through various channels, ensuring strong program engagement.
• Analyze program performance through digital marketing metrics and provide recommendations based on results.
• Manage escalation of risks, issues and dependencies, make decisions and take mitigating actions that are required.
• Provide product team and marketing operations with user feedback and insights related to our internal tools and products.
• Educate and guide clients/partners on digital marketing best practices; proactively address areas where improvement is needed.
• Apply experience and knowledge to build relationships and ask the right questions to ensure successful program results.

Qualifications

• 2+ years of experience in a client/customer-facing role preferred.
• Strong written and verbal skills, confident working with clients via email and phone; friendly, positive, service-oriented personality.
• Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player, with strong project management skills.
• Quick learner of new technologies, tools, and processes with ability to thrive in a dynamic, fast-paced, high-growth work environment, while managing numerous projects under tight deadlines.
• Preferred experience in HTML, Adobe Photoshop and with marketing automation software or email service providers.
• Strong working knowledge of the entire Microsoft Office Suite (specifically Excel).
• Be a results-driven team player with a strong desire to exceed expectations.

Requirements

• Proactively seek to adopt and implement diversity into your work, including valuing diverse backgrounds, experiences and thinking.
• Exceptional communication skills, both written and verbal.

Benefits

• Vacation - 15-20 days depending on years of service.
• 12 Paid Holidays.
• Health and Welfare Benefits (medical, dental, vision, life, and others).
• FitOn Health, access to a leading digital wellness platform that offers premium online classes.
• Cariloop Membership Program to help support employees with the complexities of caregiving.
• Parental Leave.
• Online Educational Learning Library of over 16,000 courses for employees to enhance and develop their skills.
• Access to Mental Health Resources - Talkspace, & Employee Assistance Program.
• 401k, with Matching Contributions to include educational webinars sponsored by our 401K partner.
• Mission-driven culture with an enthusiastic, professional team.
• Work-life balance.
• Discounts through various partnerships.