[Hiring] Client Success Specialist @White Bay

Role Description

This remote, US-based opportunity sits at the intersection of client partnership, performance marketing, and product innovation. The Client Success Specialist will serve as the primary point of contact for a portfolio of advertisers, ensuring seamless onboarding, ongoing satisfaction, and measurable success. Working cross-functionally with product, sales, and support teams, this individual will play a key role in shaping client experiences while contributing to the evolution of internal processes and success strategies in a fast-paced, scaling environment.

• Build and maintain strong relationships as the main point of contact for assigned accounts
• Lead onboarding and training to ensure effective platform adoption
• Provide proactive support, identifying risks and opportunities within client accounts
• Monitor performance metrics and engagement to drive growth and retention
• Collaborate with internal teams to resolve issues and enhance client outcomes
• Gather and relay client feedback to inform product development
• Educate clients on new features and best practices
• Manage and resolve client inquiries with efficiency and professionalism

Qualifications

• 2+ years of experience in Amazon Ads, retail media, or ad tech
• Strong communication and relationship-building skills
• Proactive, solutions-oriented mindset
• Ability to manage multiple priorities in a fast-paced environment
• Highly organised with strong attention to detail
• Bachelor’s degree in Business, Communications, or a related field preferred

Company Description

A rapidly growing, innovation-led advertising technology organisation is redefining how brands scale performance across retail media platforms. Powered by advanced AI and deep analytics, this forward-thinking team blends automation with human expertise to deliver highly tailored, high-impact advertising strategies. With a culture grounded in continuous learning, accountability, and collaborative problem-solving, the organisation offers an environment where curious, driven professionals can make a measurable impact.