[Hiring] Client Success Specialist @Intrinsic Digital Marketing

Role Description

As a Client Success Account Specialist, you manage a portfolio of hospitality clients and act as their strategic partner. You lead performance discussions, provide insights to improve visibility and bookings, and ensure campaigns are aligned with each property’s goals.

• Managing a portfolio of client accounts, building strong relationships and ensuring reliable support
• Leading regular client check-ins to review progress, aligning on goals, and addressing any questions
• Responding to ongoing client needs, providing timely updates and proactive solutions
• Interpreting campaign results and translating performance data into clear, actionable insights
• Collaborating with internal teams to drive strong campaign performance and deliver excellent service
• Other duties as assigned

Qualifications

• Bachelor’s degree in marketing, business, hospitality, or related field
• 2–3 years of experience in account management, hospitality marketing, or agency experience supporting hospitality clients
• Strong client-facing experience with confidence leading calls and presentations
• Experience analyzing marketing or campaign performance and providing recommendations
• Strong client-facing experience and communication skills
• Experience with a CRM platform (e.g., HubSpot) is preferred
• Experience with a project management tool (e.g., Asana) is preferred
• Strong written and verbal communication skills

Requirements

• Candidates must reside in and be authorized to work in the U.S., excluding the following states: California, New York, or Washington.

Benefits

• 100% company paid health insurance for employees and 50% for dependents
• 100% company paid vision and dental insurance for employees and 50% for dependents
• Company paid short- and long-term disability
• Company paid life insurance
• 10 weeks paid parental leave
• 3-4 weeks paid time off (based on tenure)
• 10 paid holidays
• Company paid 401k contributions that are 100% vested
• Annual cash bonuses based on company and personal performance
• A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
• Monthly fitness reimbursement
• Pet discount plan