[Hiring] Client Success Manager - Technical SaaS Product in AdTech/MarTech Space @Three Pillars

Role Description

Seeking a Senior Client Success Manager to join the growing Client Success team. While the title is Customer Success Manager, this role is much closer to a strategic advisor, consultant, and trusted client partner than a traditional SaaS CSM.

• This is not a transactional account management role.
• This is not a playbook-driven customer success organization.
• This is not a role focused on upselling products, following scripted customer journeys, or driving expansion metrics.

Instead, we are looking for someone who can become a trusted advisor to enterprise brands and agencies, helping them solve complex marketing, measurement, analytics, and data challenges.

The ideal candidate is comfortable operating in ambiguity, building director/executive relationships, and helping clients think strategically about their business.

Client Portfolio: Clients include some of the largest brands and agencies in the world.

• Enterprise Brands:
  • McDonald's
  • Comcast
  • Verizon
  • Hershey
• Agencies:
  • Code3
  • VaynerX
  • MMI
  • Other large independent agencies

Each Senior CSM manages a small portfolio of approximately 3-4 highly strategic accounts, allowing for deep partnership and meaningful business impact.

Stakeholders They Will Work With - The successful candidate must be comfortable engaging with multiple stakeholder groups, including:

• Marketing leaders
• Media teams
• Analytics & Insights teams
• Data & Measurement teams
• Agency leadership
• Finance stakeholders
• Sales stakeholders

The ability to translate between technical and business audiences is critical.

Qualifications

• Industry expertise, strategic thinking, and credibility with clients are much harder to develop.
• Experience from one or more of the following areas:
  • AdTech
  • MarTech
  • Marketing Analytics
  • Data & Measurement Platforms
  • Digital Media
  • Agency Strategy
  • Agency Analytics
  • Data Consulting

Requirements

• Preferred Company Backgrounds - We are particularly interested in candidates from companies such as:
  • Funnel
  • Adverity
  • Snowflake
  • Databricks
  • Fivetran
  • Supermetrics
• Note: Some of these are partners so please approach carefully. Past experience at these companies is probably preferred than currently active. Additional experience from agencies, marketing analytics providers, measurement platforms, and data-focused consulting organizations is highly relevant.
• Backgrounds We Are Not Prioritizing:
  • While we respect the talent developed at large technology companies, we are not actively targeting candidates from Google or Amazon for this search.

Core Competencies

• Strategic Thinking: Candidates should demonstrate the ability to:
  • Influence client strategy
  • Connect business objectives to data outcomes
  • Lead executive-level conversations
  • Drive long-term account plans
  • Identify opportunities and risks proactively
• Consultative Problem Solving: We need people who naturally ask questions, diagnose root causes, and help clients solve business problems.
• Comfort With Ambiguity: There is no script, talk track tree, or rigid playbook. We need individuals who can create structure where it does not already exist and confidently navigate new situations.
• Industry Fluency: Candidates should be able to speak credibly about:
  • Marketing measurement
  • Digital media
  • Attribution
  • Data pipelines
  • Analytics
  • Reporting
  • Marketing technology ecosystems

Team Philosophy

• Strategic retention
• Long-term partnerships
• Customer outcomes
• Product adoption
• Executive relationships
• Business impact