[Hiring] Client Success Manager/Google Ads Specialist @Limitless Agency

Role Description

This is a true hybrid role: roughly half hands-on Google Ads management and half Client Success and Account Management.

• You will own approximately 20–25 client relationships and their Google Ads accounts, representing roughly USD $100,000 in combined monthly ad spend.
• You’ll deliver campaign results and communicate strategy directly to clients, taking day-to-day campaign and account management off the founder’s plate.
• As the agency scales, this position may evolve into a dedicated Client Success role, with Google Ads execution moving to a separate specialist.

What You’ll Do

Google Ads Management

• Personally manage lead-generation Google Search campaigns end to end, including campaign builds, high-intent keyword research, responsive search ads, geographic targeting, budgets, bidding, negative keywords, testing, and ongoing optimization.
• Implement, test, and troubleshoot conversion tracking using Google Tag Manager, Google Tag Assistant, and Google Ads, and verify that leads are accurately captured and attributed in the CRM (including GoHighLevel where used).
• Conduct systematic account audits and monitor CTR, CPC, search impression share, conversion rate, CPL, budget pacing, and lead quality.
• Document findings, adjustments, and next steps, and proactively resolve performance issues.

Client Success and Account Management

• Own relationships with approximately 20–25 clients, holding proactive check-ins about every two weeks.
• Explain results and translate marketing data into practical business recommendations.
• Track client health, spot dissatisfaction and churn risks early, lead recovery conversations, and support client retention.
• Coordinate with website, SEO, Meta Ads, CRM, and other delivery specialists to resolve client issues and follow through on commitments.
• Advise clients on growth opportunities and relevant agency services when appropriate (there is no formal upsell quota).
• Maintain timely client communication, clear account notes, accurate CRM records, and organized project follow-up.
• Improve reporting, handoffs, client communication practices, and repeatable processes as the business scales.

What Success Looks Like

• Strong client retention, supported by a simple Green / Yellow / Red account-health view and early escalation of at-risk clients.
• Proactive client check-ins approximately every two weeks, and responses to client messages within 24 hours on business days.
• Google Search campaigns that meet the agency’s performance standards, with close monitoring of lead-generation efficiency and CPL by service.
• Accurate conversion tracking and CRM lead flow, plus documented account reviews and improvements.
• Clear, actionable account reporting, prompt escalation of material performance or tracking issues, and documented follow-through on corrective actions.
• By day 90, independent ownership of campaign delivery and client communication without routine founder involvement.

Your First 90 Days

• Days 1–30: Learn the agency’s Google Ads standards, client portfolio, systems, and team workflows. Shadow founder-led client calls and begin taking ownership of assigned accounts.
• Days 31–60: Manage a growing share of the portfolio independently, establish consistent client communication and account-health tracking, and demonstrate reliable campaign oversight.
• Days 61–90: Take end-to-end ownership of Google Ads and client relationships with minimal supervision, proactively address performance and retention risks, and identify relevant expansion opportunities.

Compensation

• Base compensation is up to USD $4,000 per month, depending on experience and location.
• PTO, holidays, and benefits depend on location and final terms.
• 10% commission on any Upsell generated.

Qualifications

• Approximately 3–4+ years of hands-on Google Ads experience, particularly Google Search PPC for lead generation, with personal ownership of campaign setup, optimization, and account results.
• At least 1–2+ years of direct, proactive client-facing experience in Client Success, Account Management, or a similar agency role.
• Demonstrated ability to manage paid search delivery and client relationships at the same time, with clear ownership of outcomes.
• Advanced proficiency in Google Ads Search, Google Tag Manager, Google Tag Assistant, and conversion tracking, including diagnosing discrepancies between ad-platform conversions and CRM lead records.
• Excellent spoken and written English, with the confidence to lead strategic client conversations and handle difficult situations.
• Strong attention to detail, responsiveness, sound judgment, and proactive problem-solving.
• Experience with CRM systems, client communication platforms, and project-management tools (specific platforms are flexible).
• Reliable internet and power, a stable professional track record, and the ability to work independently during the required hours (approximately 8:00 AM–5:00 PM Alaska Time).
• Based in Canada, LATAM/Mexico, South Africa, or the U.S.

Nice to Have

• Agency experience with local-service lead generation, especially automotive detailing, window tint, ceramic coating, paint protection film (PPF), or similar businesses.
• A career path that progressed from hands-on Google Ads or performance marketing into client-facing account ownership.
• Familiarity with GoHighLevel (including lead capture and follow-up workflows), Slack, and Asana; experience with comparable CRM and project-management tools is also welcome.
• Native or near-native English fluency.
• Experience managing North American clients.

Benefits

• Base compensation of up to USD $4,000 per month, depending on experience and location.
• Fully remote, full-time role (within the eligible regions listed above).
• Real ownership of a portfolio of 20–25 client accounts and roughly USD $100,000 in combined monthly ad spend.
• A structured 90-day onboarding plan, including shadowing founder-led client calls.
• Close collaboration with specialists across websites, SEO, Meta Ads, CRM, and other marketing services.
• Growth potential: as the agency scales, the role may evolve into a dedicated Client Success position.
• PTO, holidays, benefits, and employment or contractor classification vary by location and final terms.