[Hiring] Client Success Manager @Acrisure Cyber Services

Role Description

The Client Success Manager position is a Full-Time, Client-Facing key role in our service delivery offering to our clients. The CSM is considered an executive partner to our client and works directly with client C-Suite to understand their business needs and how technology can help them best achieve these needs. The CSM also works closely with our internal teams to make sure the client is aligned to business standards through Technology Business Reviews and infrastructure improvement projects. The CSM is critical in helping clients mitigate risk and increase productivity.

This position reports directly to the Director of Client Experience. We continue to grow exponentially, and we want to continue to provide our clients with unprecedented, personalized attention and are looking to maintain this high standard as we bring on more clients.

Qualifications

• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service.
• Demonstrated history of job stability - We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig.
• Accountability - You are reliable and take responsibility for the tasks assigned to you.
• Excellent written and oral communication skills.
• On occasion, we do require work outside of our standard business hours to accommodate client needs.

Requirements

• Excellent verbal and written communication skills – including the ability to actively listen to clients and fellow employees and to respond appropriately.
• Ability to provide high-value technology consulting to businesses and organizations of varying sizes, verticals, and budgets.
• Complete understanding of our technology standards and latest industry standards.
• Ability to explain complex technical information in layman’s terms – including our technology standards and the technology strategy recommendations that arise from them.
• Understanding of business decision-making factors around technology; including risk mitigation, budgeting, and worker efficiency.
• Knowledge of the latest trends in IT, especially as they relate to small and mid-sized businesses.
• Commitment to self and to team – constantly willing to learn, grow and improve while also remaining humbly confident to coach peers.
• Minimum 5 Years Professional Experience with 3 Years Focused in IT (healthcare a huge plus).
• Experience in IT consulting or Line-of-business application consulting.

Benefits

• Multiple medical plan options, including PPO and HSA-compatible plans.
• Dental and vision coverage.
• Employer-paid basic life and disability insurance.
• 401(k) retirement plan.
• Flexible spending and health savings account options.
• Paid time off, holidays, and additional leave programs.
• Access to wellness resources, support programs, and employee discounts.

Company Description

Acrisure Cyber Services is a full-service technology partner that helps businesses attain greater success and profitability through the strategic alignment of business objectives and technology. Whether it be managed infrastructure and devices, helpdesk support, holistic best-in-class cybersecurity, strategic cyber executive services or digital transformation, our flat-rate billing model provides the predictability businesses need to securely and effectively budget and scale for growth.

Our value is not measured in how much time is spent implementing or supporting technology, but rather on how we’ve helped our clients leverage technology to achieve their business goals.

You’ll work with extremely passionate, driven and experienced technical professionals. This means we recognize (and love) brilliance and hard work. We are totally focused on learning, growing, and mentoring so that everyone can prosper in their careers and add value to ACS, each other, and our clients.

Relationships are important to us. We provide the highest levels of customer service and strive to always exceed our clients’ expectations. You will too.

We love collaborating and working together as a team. You can expect company sponsored events at your location.

As we’re a small company that has worked hard to create processes and metrics to measure our success, you will be noticed. This means that when you’re doing well, will be noticed. It also means if you’re not working, we’re going to notice.