[Hiring] Client Success Manager @Experian

Role Description

WEST COAST CANDIDATES PREFERRED FOR THIS ROLE.

As a Client Success Manager, you will:

• Partner with the Client Executive on the Experian Health Sales team regarding the expansion of products.
• Collaborate with the Relationship Manager to build and maintain trusting relationships with customers.
• Work with the Support and Optimization teams to ensure the best client experience.
• Understand Experian Health product capabilities and provide consultative guidance to clients throughout their life cycle.

You'll have the opportunity to:

• Acclimate and understand client implementation to facilitate updates, additions, and fixes to client setup.
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
• Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience.
• Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice product suite.
• Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and Return on Investment for Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice.
• Develop comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.

Qualifications

• 5+ years' experience in healthcare IT industry and healthcare revenue cycle required.
• 3+ years' Healthcare Revenue Cycle Account Management experience, claim systems, and ERA (electronic remittance advice).
• 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice.
• 2+ years' Salesforce or similar CRM expertise.
• 2+ years' hands-on Epic expertise is beneficial.
• Epic Resolute HB/PB certification is beneficial.
• Travel to client sites required (20-25%).
• Bachelor's degree or equivalent experience.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid, or in-office.
• Flexible time off including volunteer time off, vacation, sick, and 12 paid holidays.
• Explore all our exciting benefits here: myexperianbenefits.com