[Hiring] Client Success Manager @CancerNavigator

Role Description

CancerNavigator has established a strong client base. We now serve ~1m covered lives across ~65 clients. As we scale, we are standardizing how we serve our foundational clients (those with fewer than 10,000 covered lives) and building a more consistent way to launch new clients. We are looking for a client-focused, highly organized team member who can own a portfolio and bring structure to how clients come onboard.

This role has two primary responsibilities:

• Managing a Client Portfolio:
  • You will own a portfolio of CancerNavigator’s foundational clients under a standardized service model, building strong, lasting relationships and driving client and patient impact.
  • You will help shape and strengthen this service model by gathering client and internal feedback, identifying opportunities for improvement, and thoughtfully evolving how we support this client segment.
  • Regular work includes delivering reporting, leading renewals, and resolving client issues as they arise.
  • It may involve travel for client meetings.
• Coordinating Implementation & Owning Process:
  • You will own the implementation project plan and coordinate the meetings, timelines, decisions, and dependencies that get new clients live.
  • This includes supporting the launch, data, eligibility, and internal readiness workstreams.
  • You will hold internal and client stakeholders accountable to agreed-upon deadlines and ensure a seamless handoff from implementation to ongoing client success.
  • You will also play an important role in strengthening our foundational implementation process by maintaining and improving the templates and resources the team relies on, incorporating lessons learned, and continuously iterating based on client and internal feedback.

Qualifications

• Approximately 5 years of client-facing experience, ideally in client success, account management, implementation, or project management.
• A track record managing multiple clients or projects at once, and facilitating client meetings and cross-functional work.
• Exceptional organization and project management, with a demonstrated ability to create structure and drive accountability.
• Clear, polished client communication and sound judgment on when to solve a problem independently and when to escalate.
• Willingness to travel for client and team in-person sessions (projected 15%).
• Comfort working with data, reporting, and operational detail.
• Comfort working in an evolving environment where the role will help shape the operating model.
• A process-improvement mindset, including comfort using automation and AI to work more efficiently.
• Sufficient executive presence to work credibly with union leaders, employers, public sector stakeholders, and internal leadership.
• Experience in healthcare, employee benefits, labor, or public sector is valuable but not required.
• A team first mentality, a strong work ethic and a proactive problem solver.

Benefits

• Salary Range: $90-100k (dependent on qualifications and experience).
• Performance-based incentive compensation.
• Remote-first work; live where you want within the U.S.
• All-company on-sites 2-3 times per year.
• Medical and Dental Insurance (80% employer paid), Vision Insurance (100% employer paid).
• Healthcare and Dependent Care FSA.
• Group Life and AD&D Insurance (involuntary with the option to buy-up coverage).
• Unlimited PTO.

Company Description

CancerNavigator is a healthcare startup dedicated to supporting cancer patients in their hour of need.

We’re building a company where what we do matters. The goal couldn’t be clearer – serve cancer patients. As the business grows, and the work becomes more complex, we need to become more, not less, committed to why we are doing this.

• Patients first, always: In everything we do, we put the cancer patient (and their families) first; we exist to serve them in their most urgent moments.
• Respect for our responsibility: We strive, as a team, to respect the gravity of the responsibility we bear to patients, always acting and producing in a way that is worthy of the trust they have placed in us.
• Kindness to and respect for others: We treat our teammates well, no exceptions. We are one team.

At CancerNavigator, we believe a well-rounded and diverse team is a key to our success. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.