[Hiring] Client Success Manager @Midi Health

Role Description

At Midi Health, we’re building the leading virtual care clinic for women navigating perimenopause, menopause, and other midlife health challenges—and we’re growing fast.

We’re looking for a Client Success Manager (CSM) to own our employer partner relationships end to end. Reporting to our Head of Client Success, you will lead work across implementation, onboarding, and ongoing account management.

• Lead seamless implementations.
• Own implementation planning, timelines, and risk management.
• Coordinate cross-functionally across ops, clinical, billing, marketing, and analytics to execute go-live milestones with zero detail spared.
• Drive high-impact onboarding.
• Establish launch strategies, content hubs, and engagement campaigns.
• Partner with external HR and benefits teams to execute launch events and webinars.
• Own ongoing employer relationships.
• Act as the strategic account owner for a portfolio of employer partners, consultants, and carriers.
• Lead regular business reviews, manage recurring operational workflows, and identify opportunities for portfolio expansion and utilization growth.
• Master cross-functional execution & escalations.
• Serve as the central point of contact for external issues—resolving escalations end-to-end.
• Turn insights into action.
• Package engagement data, claims insights, and reporting into clear narratives for partner stakeholders.

Qualifications

• 4–7+ years of experience in client success, account management, implementation, or partner operations within a fast-paced environment.
• Experience in digital health, employer benefits, payer/provider environments, or regulated healthcare spaces.
• Experience navigating carrier, consultant, or credentialing dynamics is a major plus.
• Exceptional organizational habits and high attention to detail.
• Ability to draft stakeholder-ready updates and lead client business reviews.
• Proactive problem solver who can identify portfolio trends early.
• Self-directed and comfortable navigating ambiguity.
• Passionate about closing the gap in women’s healthcare.

Benefits

• Build a category-defining company transforming how healthcare serves women in midlife.
• Directly impact the experience of thousands of members.
• Join at a pivotal moment of rapid market expansion with top-tier healthcare partners.
• Work with a mission-driven, high-ownership team.
• Backed by top-tier investors including Google Ventures, Semper Virens, and Emerson Collective.
• Salary for this role is $85,000 - $125,000 annually.
• Eligible for equity and comprehensive benefits.

Company Description

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.