[Hiring] Client Success Manager @Bazaarvoice

Role Description

Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction.

• Account Lifecycle Management: Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction.
• Value Realization: Discover and influence the client's internal success metrics; ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice. Focus on quantifying and documenting measurable program and business outcomes to systematically prove ongoing value to client leadership.
• Collaborative Partnership: Partner with clients and internal cross-functional teams (Account Directions, Technical Account Managers, Engagement Managers) to ensure a unified, value-based approach in high-stakes meetings.
• Program Consultation: Act as the business success expert to guide, educate, and partner with clients on marketing best practices, program health strategies, and consumer-generated content optimization.
• Risk & Opportunity Management: Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points.
• Client Advocacy: Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

Qualifications

• Bachelor’s degree and a minimum of 3 years of experience in account management, sales, or client services, managing Fortune 1000 clients ideally within a SaaS or e-commerce platform.
• Proven track record of driving account retention, health, and revenue growth.
• Outstanding relationship-building skills with demonstrated experience cultivating and managing productive executive champion relationships.
• Ability to compel both clients and internal stakeholders to act, holding them accountable to their commitments.
• Demonstrated ability to efficiently manage multiple enterprise accounts and complex workstreams concurrently.
• Exceptional oral and written communication skills with a strong team-player mindset.

Requirements

• Marketing program management experience is highly preferred.

Benefits

• $70,000 - $78,000 a year.
• Transparency and integrity in compensation determination.
• Potential for actual compensation to vary based on geographic location, work experience, market conditions, education/training, and skill level.

Company Description

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers.

• Founded in 2005, headquartered in Austin, Texas with offices in North America, Europe, Asia, and Australia.
• Recognized as a Great Place to Work in multiple countries including the US, Australia, India, Lithuania, France, Germany, and the UK.