[Hiring] Client Success Manager @Voxidea-Stafi
Client Success Manager @Voxidea-Stafi
Account Management
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted YDay

[Hiring] Client Success Manager @Voxidea-Stafi

YDay - Voxidea-Stafi is hiring a remote Client Success Manager. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

We are seeking a strategic, hands-on Client Success Manager to own and elevate the end-to-end client experience for our law firm partners. This executive leader will be accountable for driving exceptional onboarding, long-term client retention, operational excellence, and measurable client outcomes at scale.

The ideal candidate blends senior-level client leadership with operational rigor and data-driven decision-making and brings a strong understanding of how law firms operate, grow, and scale.

Key Responsibilities

  • Client Success & Experience
    • Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion.
    • Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction.
    • Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders.
    • Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes.
    • Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience.
  • Leadership & Team Management
    • Build, lead, and mentor a high-performing Client Success organization, including managers and specialists.
    • Foster a culture of accountability, collaboration, and excellence aligned with company values.
    • Recruit, train, and develop top-tier talent to support growth and scalability.
  • Operations & Strategy
    • Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency.
    • Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives.
    • Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives.
    • Manage budgets and resources responsibly, ensuring profitability and operational discipline.
  • Cross-Functional Collaboration
    • Partner closely with Sales to support renewals, expansion opportunities, and revenue growth.
    • Ensure strong post-sale execution to support sales targets and client expectations.
    • Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap.
  • Core Values Alignment
    • Lead and operate in full alignment with Stafi’s core values: be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.

Qualifications

  • 8+ years of progressive leadership experience in Client Success, Operations, or Customer Experience.
  • Proven track record of building, managing, and scaling high-performing client success teams.
  • Strong understanding of law firm operations, legal services, or comparable professional services environments.
  • Demonstrated ability to analyze performance data, identify trends and risks, and translate insights into strategic action.
  • Executive-level communication and relationship-building skills, with the ability to influence senior internal and external stakeholders.
  • Experience designing and implementing processes, systems, and teams from the ground up is highly preferred.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Success Manager @Voxidea-Stafi
Account Management
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted YDay
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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