[Hiring] Client Success Manager @Net Health

Role Description

The Client Success Manager (CSM) is a trusted advisor and advocate for Net Health clients, responsible for driving adoption, satisfaction, and long-term value from our solutions. The CSM builds strong relationships with healthcare providers and administrators, ensuring they achieve their strategic goals through effective use of Net Health’s software. This role is ideal for someone who is client-focused, data-driven, and passionate about healthcare technology.

Responsibilities and Duties

• Serve as the primary point of contact for a portfolio of clients’ post-implementation.
• Develop deep understanding of client goals, workflows, and success metrics.
• Drive product adoption and usage through proactive engagement, training, and support.
• Monitor client health using data and insights to identify risks and opportunities.
• Collaborate with Support, Product, and Implementation teams to resolve issues and advocate for client needs.
• Conduct regular business reviews and strategic check-ins to ensure alignment and satisfaction.
• Identify and support upselling and renewal opportunities in partnership with Sales.
• Maintain accurate records of client interactions and status in CRM systems.

Qualifications

• Bachelor’s degree in healthcare administration, Business, Information Systems, or related field or equivalent experience.
• Minimum 3+ years client success, account management, or healthcare software support.
• Strong understanding of healthcare operations and EHR systems.
• Excellent communication, relationship-building, and problem-solving skills.
• Ability to manage multiple clients and priorities in a fast-paced environment.

Requirements

• Microsoft Office Suite.
• Salesforce or equivalent CRM tool (customer success platforms a plus).

Benefits

• Work from anywhere.
• Unlimited PTO.
• Comprehensive benefits package.
• Employee resource groups.
• Casual dress code.
• Prioritized employee wellness.
• Diversity and inclusion initiatives.
• A voice in the company.
• New hire support.
• Career development opportunities.
• Educational assistance.
• Employee referral bonus.
• Progressive parental leave.