[Hiring] Client Success Manager @RapidRatings

Role Description

The Enterprise Client Success Manager serves as the senior advisor and strategic partner to RapidRatings' Enterprise-tier client accounts, owning the post-sale relationship and driving measurable program outcomes. This role goes well beyond traditional account management; it requires deep engagement with client risk, procurement, and finance leaders to shape program strategy, advise on supplier risk decisions, and translate RapidRatings data into business outcomes.

• Own a named portfolio of Enterprise accounts as the senior strategic advisor and primary relationship owner.
• Shape and evolve client program strategy by aligning RapidRatings capabilities to enterprise risk, procurement, and finance objectives.
• Lead Executive Business Reviews (EBRs) and working sessions with senior client stakeholders to assess program health, advise on priorities, and drive multi-year roadmaps.
• Translate Financial Health Rating (FHR), Core Health Score (CHS), and supplier portfolio insights into actionable recommendations that inform client decision-making.
• Advise clients on best practices for supplier engagement, risk governance, and program design, drawing on cross-industry experience and RapidRatings expertise.
• Manage the renewal cycle including pricing strategy, contract structuring, and negotiation in partnership with the commercial team.
• Identify and qualify expansion opportunities through new use cases, additional business units, and program scope changes.
• Carry and achieve quarterly and annual targets for gross revenue retention across your book of business.
• Anticipate and address risks to program success and retention through proactive engagement with client leadership.
• Partner cross-functionally with Product, Data, and Operations teams to advocate for client needs and influence the platform roadmap.
• Maintain accurate account plans, renewal forecasts, and engagement records in Salesforce.

Qualifications

• 5 to 7 years of experience in a senior client-facing advisory, consulting, or Enterprise Customer Success role, preferably in B2B SaaS, financial services, risk management, or supply chain.
• Demonstrated ability to operate as a trusted advisor to senior client stakeholders, with a track record of shaping program strategy and influencing executive decisions.
• Domain fluency in supply chain risk, third-party risk, procurement, or financial analytics, with the ability to engage credibly on subject-matter discussions.
• Strong executive presence and the ability to lead substantive working sessions with C-level and senior stakeholders across procurement, risk, finance, and compliance.
• Proven track record of driving gross revenue retention and partnering on expansion outcomes across complex Enterprise accounts.
• Excellent verbal and written communication skills, including the ability to translate complex data and frameworks into clear, executive-ready narratives.
• Analytical rigor and comfort working with quantitative inputs (financial metrics, portfolio data, program KPIs) to inform recommendations.
• Proficiency with CRM platforms (Salesforce preferred) and a modern client engagement stack including Intercom, Gong, and productivity suites.
• Strong organizational and program management skills with the ability to manage competing priorities across a strategic portfolio.

Requirements

• Prior experience in a management consulting, professional services, or advisory role serving enterprise clients.
• Hands-on experience with supply chain risk management, third-party risk management, or supplier governance programs.
• Familiarity with interpreting financial health metrics and applying them to procurement, risk, or supplier decision-making.
• Background partnering with global, multi-region client programs and navigating cross-functional governance models.
• Self-motivated with an entrepreneurial mindset and comfort operating with a high degree of autonomy in a fast-paced environment.

Benefits

• Salary: $110,000-$130,000 based on experience, plus 20% bonus.
• Attractive compensation and incentive program.
• Benefits package.
• Flexible work environment.
• Unlimited self-managed PTO.
• Continuous education and learning opportunities.