[Hiring] Client Success Manager @Experian

Role Description

You will report to the Client Operations Organization, and partner with both our Client Executive, on the Experian Health Sales team, regarding the expansion of the products, and with the Relationship Manager, to build, and maintain, trusting relationships with our customers and partner with the Support and Optimization teams to ensure the best client experience.

You will deeply understand our Experian Health product capabilities and provide consultative guidance and support to clients throughout their life cycle.

You'll have the opportunity to:

• Quickly acclimate and understand the client's implementation to facilitate updates, additions, and fixes to client setup.
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
• Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience.
• Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite.
• Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and ROI for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice.
• Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors.

Qualifications

• 5+ years' experience in healthcare IT industry and healthcare revenue cycle required.
• 3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice).
• 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice.
• 2+ years' Salesforce or similar CRM expertise.
• 2+ years' hands-on Epic expertise (Epic Resolute HB/PB certification a plus).
• Travel to client sites required (20-25%).
• Bachelor's degree or equivalent experience.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
• Explore all our exciting benefits here: yourexperianbenefits.com .