[Hiring] Client Success Manager @Green Irony

Role Description

We need someone who can own the client experience and the delivery across a portfolio of engagements, ensuring every client feels well-served, every project stays healthy, and nothing falls through the cracks.

If you’ve managed technical project delivery, built strong client relationships, and get energy from keeping a lot of plates spinning without dropping any, keep reading.

• Own the client relationship: You’re the primary point of contact from kickoff to closeout. Clients trust you, lean on you, and come back because of you. You communicate proactively, and they never have to chase you for a status update.
• Own the plan: You’ll run up to 20 concurrent engagements ($30–50K, 3–8 weeks), coordinating small engineering teams alongside our AI-powered delivery tools. You track milestones, flag risks early, unblock teams fast, and keep work moving before anyone has to ask.
• Run the engagement from kickoff to hypercare: You run a structured cadence: 30-minute kickoff, 2–3 discovery sessions, FRD review, UAT, and hypercare. You author the FRD with AI, lock first discovery within seven business days, and clear open items before development starts.
• Hold the line on scope and commitments: You enforce scope discipline so projects stay profitable and clients get exactly what was promised. Out-of-scope requests go through a change request before work begins.
• Operate from inside Claude: Claude is your primary interface. You use it to pull context, run the skills that produce client-facing artifacts, and keep Notion current.
• Spot the next dollar: You’re the eyes on the ground inside the account. Spot follow-on projects, managed services opportunities, and adjacent problems we could solve.

Qualifications

• 4+ years experience in technical project management or client delivery at a software services or consulting firm.
• Working knowledge of Salesforce and/or MuleSoft.
• Comfortable in a Kanban-style, agent-orchestrated model.
• Exceptional written and verbal communication.
• A high-volume, high-context-switching operator.
• Schmoozer with an engine—build warm relationships.
• Hungry, ambitious, highly coachable.
• A bias for action, decisive under chaos.
• Hands-on experience using AI tools (Claude, Cursor, ChatGPT, or similar).

Requirements

• Experience selling, supporting, or delivering to small and mid-sized businesses.
• Background in SOW-driven engagements.
• Experience as an Engagement Manager or Delivery Manager at a consulting or SI firm.

Benefits

• Competitive salary + performance bonus.
• Medical, dental, and vision coverage.
• 401(k) with generous company match.
• Flexible PTO and remote-first work environment.
• Annual professional development budget (certifications, conferences, AI tools).
• Equipment stipend.

Company Description

Green Irony is an equal opportunity employer committed to building an inclusive team where diverse voices drive better outcomes.

We evaluate all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, veteran status, disability, or any other protected classification.