[Hiring] Client Success Coach @Limitless Agency

Role Description

As a Client Success Coach, you're the primary relationship owner for every client you carry. You're the face they see after they sign, the voice that guides them through the program, and the reason they stay. This isn't a passive account management role. You're expected to operate at a high strategic and technical level — understanding the Limitless Agency system deeply enough to coach clients through it, hold them accountable to it, and troubleshoot it with them when challenges arise. You're part account manager, part business coach, part strategist. Your book of business is yours.

Your performance is measured on two numbers: activation and retention. The minimum expectation is that clients are activated before Day 21, and that 70% of those clients retain through the 12-week program. That means building real relationships, delivering genuine value in every interaction, and being the kind of coach clients don't want to leave.

What You'll Do

• Onboarding & First Impressions
  • Complete welcome calls promptly upon client sign-up
  • Lead onboarding calls that orient the client to the Limitless Agency program, set clear expectations, and establish rapport from day one
  • Conduct initial strategy calls to understand each client's agency, goals, niche, and current stage of growth
  • Ensure each client feels confident, clear, and excited about what they've committed to
• Ongoing Relationship Management
  • Own the full client journey from welcome call through program completion and beyond
  • Conduct regular check-in calls on a cadence appropriate to each client's needs and program stage
  • Monitor client progress, flag warning signs of disengagement early, and act on them proactively
  • Maintain consistent, high-quality communication with clients via Slack, responding with urgency and professionalism
  • Manage all client-related tasks, milestones, and follow-ups in ClickUp, keeping your pipeline current and visible
• Coaching & Strategic Support
  • Develop deep working knowledge of the Limitless Agency system so you can coach clients through it with authority and clarity
  • Serve as both an account support resource and a strategic advisor, so clients can bring you real business challenges and walk away with actionable guidance
  • Help clients implement what they're learning, overcome obstacles, and stay on track with their agency growth goals
  • Communicate complex ideas clearly and simply, since you're speaking with agency CEOs who need clarity, not jargon
• Retention & Revenue
  • Drive client retention to a minimum of 70% at the conclusion of the 12-week program
  • Identify clients at risk of churning early and develop a specific plan to re-engage and retain them
  • Present upsell opportunities and back-end programs where appropriate and where it genuinely serves the client
• Team & Operations
  • Attend the daily 10:00 AM ET team standup, Monday through Friday (mandatory)
  • Collaborate with the broader Limitless Agency team on client launches, campaigns, and program updates
  • Proactively flag systemic issues, client feedback trends, and process inefficiencies to leadership

Qualifications

• Experience in client success, account management, and/or coaching, ideally within a digital marketing or agency environment
• High emotional intelligence — able to read a room, build trust quickly, and hold difficult conversations with composure
• Strong technical understanding of digital marketing, social media advertising, and agency business models, with the ability to speak the client's language
• Excellent written and verbal communication skills — articulate, warm, confident, and clear
• Highly organized, with the systems and follow-through needed to manage up to 60 concurrent client relationships
• Self-motivated and driven, setting high standards without needing to be pushed
• Comfortable working in a fast-paced, high-growth environment where no two days are the same

Requirements

• Background in digital marketing agency operations, coaching, or consulting
• Experience managing a book of business with 30+ concurrent clients
• Familiarity with GoHighLevel, ClickUp, and Slack
• Prior experience in a performance-based compensation structure tied to retention or renewals

Benefits

• Base Pay: $55,000–$70,000 USD per year
• Variable/Commission: Up to $5,000/month, paid at 10% of recurring monthly payments per retained client, plus additional retention commissions
• On-Target Earnings: $127,000 USD annually, reflecting base salary plus full commission at a 60-client book of business
• Monthly commission is uncapped, and additional upside is available through clients beyond 60, upsells, and higher-tier programs for top performers
• Actual earnings depend on client retention and the size of your book of business

How to Apply

To be considered for this role, please submit:

• Your updated resume highlighting client-facing, coaching, or account management experience
• A brief Loom video (2–3 minutes) introducing yourself, describing your experience managing client relationships, and explaining what you believe makes someone an exceptional coach
• Your current location

Applications without a Loom video will not be reviewed.