[Hiring] Client Success Coach @SanterMedia

Role Description

We're hiring a Client Success Coach to help our gym owner clients get better results, stay accountable, and maximize their return on investment with us. This is not a customer service role. It's a coaching, accountability, retention, and results role where you'll serve as the primary point of contact for your clients, helping them generate more leads, book more appointments, sign more members, and grow their businesses.

The ideal candidate genuinely cares about helping people succeed, is comfortable having difficult conversations when necessary, and thrives on coaching others to higher levels of performance and execution.

Total OTE Range: $72,000+/year base + referral commissions

What This Role Entails...

• Managing a portfolio of gym owner clients while serving as their primary point of contact through Slack, Zoom, phone, and email.
• Running weekly coaching calls and helping clients identify bottlenecks, solve problems, and improve performance.
• Reviewing KPIs and performance data to diagnose issues and make recommendations based on facts rather than opinions.
• Holding clients accountable to the actions required to achieve their goals, even when those conversations are uncomfortable.
• Identifying churn risks early and proactively solving problems before they become bigger issues.
• Managing the client journey from onboarding through long term retention.
• Acquiring referrals, reviews, testimonials, and success stories from clients.
• Collaborating closely with the marketing, sales, and leadership teams to improve client experience and results.
• Finding root causes instead of repeatedly solving symptoms.
• Helping gym owners improve lead follow up, appointment setting, show rates, sales performance, and overall business growth.

Additional Responsibilities

• Maintain accurate records, notes, and action items for all clients.
• Identify trends across multiple clients and recommend improvements to our systems, coaching, and service delivery.
• Help improve onboarding, communication, accountability, and overall client experience.

Qualifications

• Leadership: Comfortable leading difficult conversations, setting expectations, and holding yourself and others accountable.
• People skills: Enjoy helping people, building relationships, and communicating effectively.
• Proactive: Identify problems early, take ownership, and solve issues before they become bigger problems.
• Data driven: Use KPIs and performance data to diagnose problems and guide decisions.
• Organized: Manage multiple clients, projects, and priorities simultaneously without things falling through the cracks.
• Self starter: Thrive in a remote environment, require little oversight, and consistently follow through on commitments.
• Team player: Collaborate well, ask for help when needed, and support those around you.
• Coachable: Actively seek feedback, embrace growth, and are committed to improving every day.
• High standards: Hold yourself accountable to excellence, ownership, and a no excuses mentality.

Requirements

• At least 2 years of client success, account management, coaching, consulting, or similar client facing experience.
• Experience managing multiple clients simultaneously.
• Experience working in a marketing agency, coaching company, or service based business preferred.
• Sales experience is a bonus.
• Fitness industry experience is a bonus.

Benefits

• Remote position (work from anywhere in the world).
• Competitive compensation with performance incentives.
• Unlimited PTO.
• Access to world class sales, marketing, and coaching training.
• Clear career progression opportunities.