[Hiring] Client Services Team Leader @Ground Control

Role Description

We're looking for an Account Manager Team Leader to join Ground Control, combining hands-on client management with the day-to-day leadership of three Client Services Administrators. You'll have the opportunity to shape how the team works together, strengthen our client relationships and make sure we're consistently delivering the level of service our customers expect.

• Balance ownership of your own client relationships with leading and supporting the wider Client Services team.
• Build strong, long-term relationships with your clients, understanding their priorities, challenges and opportunities.
• Lead and support three Client Services Administrators, helping them prioritise effectively, solve problems and deliver a consistently strong client experience.
• Take ownership of client communication through regular conversations, meetings and touchpoints.
• Step in when challenges or escalations happen, bringing the right people together and finding practical solutions.
• Identify opportunities to develop existing accounts through additional sites, services and solutions.
• Bring structure and consistency to the team, improving communication and collaboration.
• Work closely with operational and commercial teams to ensure effective information flow.
• Support key client reviews, new contract mobilisations and transitions.

Qualifications

• Strong experience within Account Management, Client Services, Customer Success or a similar client-facing environment.
• Experience leading, supervising or supporting a team, with confidence to provide direction while remaining approachable.
• A natural relationship builder who can communicate confidently with clients and internal stakeholders at different levels.
• Ability to take ownership of challenges and escalations, staying calm and focused on finding the right solution.
• Strong organisation skills and ability to balance your own client portfolio with team needs.
• A commercial mindset, with the ability to recognise opportunities to strengthen and grow existing client relationships.
• Proactive and resilient, comfortable making decisions without waiting for direction.
• Collaborative leadership style that fosters a positive, accountable and supportive team environment.

Benefits

• Competitive salary - aligned with your skills and experience.
• Pension scheme - helping you plan for the future.
• Recognition schemes - celebrating and rewarding great work.
• Private GP service - fast, convenient access to medical support.
• Life insurance - providing added peace of mind.
• Subsidised gym membership - supporting your health and wellbeing.
• Holiday buy scheme - purchase up to 5 additional days of annual leave.

Company Description

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.

We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment.