[Hiring] Client Services Supervisor @Rain

Role Description

This is a mid-to entry level, client-focused position assisting with client relationships and helping drive growth at our fast-paced, results-oriented agency. This role will be responsible for assisting with day-to-day support in client relationships, business performance, and financial management and tracking of converged video (linear, CTV and OLV) campaigns. You will work directly with clients as an account leader, and with other integrated agency teams to support client objectives and daily performance, maintain strong communication, and help identify risks and opportunities.

While this is a remote role, periodically accommodating meetings in different US time zones is expected.

• Assist in growing integrated video campaigns (TV, CTV and OLV) with day-to-day account management and needs.
• Understand client’s goals and objectives and collaborate effectively with our integrated planning, buying and analytics teams to drive business growth and outcomes.
• Assist with reporting internally and externally and track decisions and action items.
• Serve as backup to Account leader in client-facing discussions.
• Monitor campaign performance and assist with reporting results.
• Develop weekly summaries for clients and campaign briefs.
• Assist with proformas, budgets, pacing, invoices, reconciliation, and financial reporting and connect performance and KPIs to client goals identifying risks and opportunities.
• Build and maintain client flowcharts and timelines to ensure projects and campaigns are delivered on time and within budget.
• Build strong client relationships through proactive communication and follow-through.
• Contribute to strategic planning and team brainstorming.
• Support new business, retention, and account growth.
• Assist with research initiatives both from an audience development standpoint and competitive landscape.
• Review work for accuracy, quality, and client readiness.

Qualifications

• 2-3+ years of client-facing advertising experience, ideally supporting DTC brands in direct response (DR) marketing and performance-based converged video strategies.
• Linear or DRTV agency experience required. Converged video (CTV and OLV) experience preferred.
• Ability to support clients, lead meetings, and translate data into clear takeaways.
• Strong grasp of KPIs, performance, pacing, budgets, proformas, invoicing, and reconciliation.
• Strong communication, presentation, service, analytical, and project-management skills.
• Ability to review work, flag issues, escalate needs, and collaborate across teams.
• Strong knowledge of Microsoft Office, CRM, SharePoint, and project tools.
• Strong client communication, presentation and responsiveness.
• A desire to grow within the organization, in particular within the Client Services dept managing accounts solo in the future.
• Accurate pacing, forecasting, reconciliation, and financial reporting.
• Ability to work in fast-paced environment, working with multiple in-house teams.
• Willingness to go above and beyond for needs including travel when necessary and some extended workdays.
• Appreciation of Agency’s core values.

Benefits

• Medical, Dental, and Vision insurance
• Quarterly profit-sharing program
• 401(K) plan with employer match (and immediate eligibility)
• 4 weeks PTO to start
• 12 paid holidays
• 12-18 weeks paid Family and Medical Leave
• Monthly Work-From-Home allowance

Company Description

We are a 40+ year old company doing a thing we call Transactional Brand Building. That is, we deliver on our clients’ brand and sales objectives at the same time, with the same work and the same media plan. We measure our clients’ sales results daily – per transaction, so you and your clients can see the tangible results of your work. It’s an exhilarating standard to live up to.

Rainstorm Direct is a subsidiary of Rain the Growth Agency, an advertising holding company based in Portland, Oregon. There are about 250 of us across Rain the Growth Agency, so we’re big enough to handle major projects, but small enough that we all know each other. We pride ourselves on being nimble!

Our Flexible First environment empowers us to work from where we’d like, but still connect with one another virtually and in-person when possible. We proudly invest in our employees, technology, and tools, ensuring the best possible work experience.