[Hiring] Client Services Director/Associate Vice President @Nucleus Global

Role Description

As a Client Services Director/Associate Vice President, you'll provide strategic leadership for a key global client account spanning Medical Affairs and Publications. You'll serve as a trusted advisor to senior client stakeholders, overseeing the successful delivery of integrated scientific communications programs while ensuring exceptional client service, operational excellence, and commercial performance.

• Lead the strategic direction and day-to-day oversight of a key client account delivering integrated Medical Affairs and Publications programs.
• Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex business conversations.
• Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to develop and deliver high-quality scientific communications aligned with client objectives.
• Oversee account financial performance, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic growth.
• Lead, coach, and develop Client Services team members, fostering a collaborative, inclusive, and high-performing culture.
• Drive operational excellence by implementing best practices, improving delivery processes, and ensuring consistent, high-quality execution across the account.
• Support business development through proposals, strategic planning, and identifying opportunities to expand the client partnership.
• Collaborate with senior leadership to support broader business initiatives, resource planning, and the continued evolution of our client services offering.
• Stay informed on industry trends, including Medical Affairs, scientific publications, AI, and omnichannel engagement, bringing innovative thinking and strategic insights to clients and internal teams.

Qualifications

• Extensive Client Services experience within a medical communications agency, with significant experience supporting Medical Affairs and/or Publications accounts.
• Proven ability to build trusted relationships with senior pharmaceutical clients and lead complex, integrated scientific communications programs.
• Strong commercial and financial acumen, with experience managing budgets, forecasting, profitability, and driving organic account growth.
• Experience leading, coaching, and developing high-performing Client Services teams while collaborating across multidisciplinary functions.
• Excellent strategic thinking, communication, and stakeholder management skills, with the confidence to influence, solve problems, and lead through complexity.
• Experience supporting business development activities, including proposals, pitches, and growing existing client partnerships.
• A collaborative, solutions-focused leader who is passionate about delivering exceptional client experiences, developing people, and driving continuous improvement.

Benefits

• Great benefits package.
• Flexible working options.
• Friendly and informal working environment with socials across offices.
• Regular wellbeing drop-in sessions and Town Hall events.
• Excellent opportunities for career and personal development, including opportunities to transfer skills to other offices around the world.

Our Pledge

At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success.